CSA Real Exam Questions and Verified Answers

Question 1 Single choice

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A
report
B
workflow
C
event
D
task

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Correct answer: D

Question 2 Multiple choice

Farm a form, what would you click, to modify the order of the fields on the form? Choose 2 answers

A
Context Menu > Form > Layout
B
Context Menu > Configure > Form Layout
C
Context Menu > Configure > Form Design
D
Right click on header > Add > Field
E
Context Menu > Form > Designer
F
Right click on header > Configure > UX Dashboard

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Correct answers: B, C

Question 3 Single choice

When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

A
Long-term signals
B
Non-signals
C
Anti-signals
D
Stability signals

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Correct answer: A

Question 4 Single choice

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets.
In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future.

What capability do you suggest for this manager?

A
Scheduled Reports, a custom snapshot table, and a Trend report
B
Scheduled Reports and Excel
C
Scheduled Reports, a custom snapshot table, and a Projection report
D
Performance Analytics
E
Key Performance Indicators

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Correct answer: D

Question 5 Single choice

The ServiceNow Virtual Agent provides assistance within a messaging interface.

Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

A
Incident Auto-Resolution
B
Ticket Resolver
C
Virtual Agent Helper
D
Web Intelligence

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Correct answer: A

Question 6 Single choice

How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application's data tables?

A
Set the Accessible from field value to This application scope only
B
Set the Accessible from field value to All application scopes and de-select the Can create option
C
You must create Access Controls to prevent all other application scopes from creating configuration records on an application's data tables rather than using Application Access
D
Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option

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Correct answer: A

Question 7 Single choice

The Report Designer contains different sections for configuring your report.

Which section is used to specify the name of the report, and the table or data source for the report?

A
Properties
B
Data
C
Configure
D
Type
E
Sources

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Correct answer: B

Question 8 Single choice

Which of the following statements describes how data is organized in a table?

A
A column is a field in the database and a record is one user
B
A column is one field and a record is one row
C
A column is one field and a record is one column
D
A column contains data from one user and a record is one set of fields

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Correct answer: B

Question 9 Single choice

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

A
Star
B
Clock
C
Application
D
Funnel

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Correct answer: C

Question 10 Single choice

What does Natural Language Query allow you to do on a list?

A
Automatically select a filter, based on keywords
B
Filter list by typing in a phrase
C
Predict the filter desired by the user
D
Speak to the condition builder
E
Set list filter, using audible commands

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Correct answer: B