ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 1:

  Which tables are available by default in a ServiceNow instance? Choose 3 answers

  A. User

  B. Incident

  C. Item

  D. Issue

  E. Project

  F. Task

  Correct Answer: ABF

• Question 2:

  On what part of the ServiceNow instance, would you find the option to Impersonate User?

  A. Module

  B. Content Frame

  C. Application Navigator

  D. User Menu

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

• Question 3:

  What module do you use to access the reports that are available to you?

  A. Report > View /Run

  B. Reports > Homepage

  C. Self-Service>My Reports

  D. Report > Overview

  Correct Answer: B

• Question 4:

  What module enables an administrator to define destinations for imported data on any ServiceNow table?

  A. Field Transform

  B. Transform Map

  C. Schema Map

  D. Import Map

  Correct Answer: B

• Question 5:

  An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with tins newly ordered item?

  

  Choose 2 answers

  A. A record of sc_task

  B. A record of sc_req_llem table

  C. A change record

  D. An Incident record

  E. A problem record

  Correct Answer: AB

• Question 6:

  You are editing a new incident record and would like the Save" Dutton to be located on the Form header. Which action would need to be taken for that button to appear?

  

  A. All > System Properties > Ul Properties > Turn on the glide.ui.advanced* property

  B. Context Menu > Form Design > add the Save'' button

  C. All > System Properties > Ul Properties > Turn on the Save" button

  D. Context Menu > Form Layout > add the Save* button.

  Correct Answer: C

• Question 7:

  What icon do you use to change the boon and color on a Favorite?

  A. Pencil

  B. Star

  C. Clack D. Tringle

  Correct Answer: A

• Question 8:

  As administrator, what must you do to access feature of High Security Settings?

  A. Select Elevate Roles

  B. Add security_admin role to your user account

  C. Impersonate Security Admin

  D. Use System Administrator < Elevate Roles module

  Correct Answer: A

• Question 9:

  What access does a user need to be able to import anicies to a knowledge base?

  A. Can contribute

  B. sn_knowledge_contripute

  C. sn_knowledge_import

  D. Can import

  Correct Answer: A

• Question 10:

  When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

  A. On the Iist, locate and right click on the value Hardware, select Show Matching

  B. Click Funnel ten, type Hardware and click enter

  C. On the Category column header, right click and select Show > Hardware

  D. Right dick on magnifier, type Hardware and click enter

  E. On Breadcrumb, click > icon, type Hardware and click enter

  Correct Answer: A