ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 1:

  How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

  A. Administrators can update the email notification named "System Upgraded" in the System Logs module by adding the appropriate User to receive it.
  B. Administrators can update the email notification named "System Upgraded" in the Notifications module by adding the appropriate User to receive it.
  C. Administrators can write a Client Script to send out an email to the Administrator when an Update is complete.
  D. Administrators can write a Business Rule to send out an email to the Administrator when an Update is complete.
  B. Administrators can update the email notification named "System Upgraded" in the Notifications module by adding the appropriate User to receive it.

• Question 2:

  What function do you use to add buttons, links, and context menu items on forms and lists?

  A. UI Policies
  B. UI Settings
  C. UI Actions
  D. UI Config
  C. UI Actions

• Question 3:

  You are editing a new incident record and would like the Save" Dutton to be located on the Form header.

  

  Which action would need to be taken for that button to appear?

  A. All > System Properties > UI Properties > Turn on the "glide.ui.advanced" property.
  B. Context Menu > Form Design > add the Save'' button
  C. All > System Properties > UI Properties > Turn on the "Save" button.
  D. Context Meru > Form Layout > add the "Save" button.
  C. All > System Properties > UI Properties > Turn on the "Save" button.

• Question 4:

  From a related list, what would a user click for personalize the layout of the columns?

  A. Magnifier
  B. Context Menu
  C. Pencil
  D. Gear
  D. Gear

• Question 5:

  Buttons, form links, and context menu items are all examples of what type of functionality?

  A. Business Rule
  B. UI Action
  C. Client Script
  D. UI Policy
  B. UI Action

• Question 6:

  What is the REST API Explorer used to do?

  A. Find resources on the web for learning about REST
  B. Practice using REST to interact with public data providers
  C. Create sample code for sending REST requests to ServiceNow
  D. Convert SOAP Message functions to REST methods
  C. Create sample code for sending REST requests to ServiceNow

• Question 7:

  On the Form header, which icon do you use to access form templates?

  A. Paperclip
  B. Pages
  C. Stamp
  D. More Options {...)
  C. Stamp

• Question 8:

  What module do you use to access the reports that are available to you?

  A. Reports > View / Run
  B. Reports > Homepage
  C. Self-Service > My Reports
  D. Reports > Overview
  E. Self-Service > My Dashboards
  A. Reports > View / Run

• Question 9:

  Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

  A. Form
  B. List
  C. Dashboard D. Timeline
  C. Dashboard D. Timeline

• Question 10:

  When adding a related list to a form, you choose the related list from the list callector,

  What is an example of a related list you might see on the list collector? Choose 3 answers:

  A. Release Phase==Parent
  B. Catalog Task->Parent
  C. HR Case->Parent
  D. Problem==Parent
  E. Outage->Task number
  B. Catalog Task->Parent
  C. HR Case->Parent
  E. Outage->Task number