ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 1:

  What action will allow you to personalize layouts of columns in a list?

  A. Context Menu > View > Personalize

  B. Click Gear Icon > Personalize window options > Select the appropriate columns

  C. Select the column to be personalized and right at the header > Choose the options to personalize

  D. Select the column to be personalized > Click Edit icon (Pencil) > Choose the options to personalize

  Correct Answer: B

• Question 2:

  An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed?

  A. All > Tables and Columns > Tasks

  B. In the Navigation Filter, type “requests.list" and press the Enter key

  C. All > Service Catalog > Requests

  D. All > Service Catalog > Open Records > Items

  Correct Answer: D

• Question 3:

  Which admin role is required to make changes to High Security Settings?

  A. high_sec_admin

  B. sn_acl_admin

  C. admin

  D. security_admin

  Correct Answer: D

• Question 4:

  Which path would you take to access the table configuration page from a form?

  

  A. The Form Context menu > View > Show Table

  B. The Form Context menu > View > Table

  C. The Form Context menu > Configure > Dictionary

  D. The Form Context menu > Configure > Table

  Correct Answer: D

• Question 5:

  A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

  A. Create New module has a broken link

  B. Known intermittent issue with U115

  C. User should be using Chrome instead of Explorer for their browser

  D. User has read role, but not the write role on the Inventory table

  E. User session has timed out

  Correct Answer: D

• Question 6:

  On the Form header, which element you to access form templates?

  A. Stamp

  B. More Options (...)

  C. Pages

  D. Paperclip

  Correct Answer: B

• Question 7:

  The customer has asked that you change the default layout of the Task list. They would like these columns, in this order:

  •

  Number

  •

  Task Type

  •

  Parent

  •

  Short Description

  •

  Assignment Group

  •

  Assignee

  •

  Updated

  After navigating to the list, where would you click, to meet this requirement?

  A. Click List Context Menu > Personalize List

  B. Click List Context Menu > Configure > Columns

  C. Right click List Gear icon > Configure > Columns

  D. Right click on any column header, Context Menu > Configure > List Layout

  Correct Answer: D

• Question 8:

  On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?

  A. Insert, Update, Delete. Query

  B. 4G} Before, After, Async, Display

  C. Prior to, Synchronous, on Update

  D. Before, Synchronous, Scheduled Job, View

  Correct Answer: B

• Question 9:

  On what part of the ServiceNow instance, would you find the option to Impersonate User?

  A. User Menu

  B. Content Frame

  C. Application Navigator

  D. Banner

  Correct Answer: A

• Question 10:

  Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?

  A. Flow Designer

  B. Process Automation Designer

  C. Process Workflow Designer

  D. Workflow Editor

  Correct Answer: B