ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 81:

  On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

  A. Service Tracer

  B. Automapping Utility

  C. Relationships

  D. Transform Map

  Correct Answer: C

• Question 82:

  You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?

  Choose 3 answers

  A. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.

  B. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.

  C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.

  D. Create a Records producer, and on the form, add a check box variable for each accessary option.

  E. On shopping Cart configuration, select option to show the Add Accessories button.

  Correct Answer: ABC

• Question 83:

  The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

  A. Employee Workflows

  B. Infrastructure Workflows

  C. Federal Workflows

  D. Manufacturing Workflows

  E. Customer Workflows

  F. IT Workflows

  Correct Answer: AEF

• Question 84:

  What framework can be used to manage the tables and Cis associated with a use case?

  A. Common Service Date Model (CSDM) product view

  B. Scename Dashboard

  C. CMDB Use Case Modelar

  D. CI Use Case Modeler

  Correct Answer: A

• Question 85:

  Which framework can automatically populate values for the priority and Category field based on the Short description field value?

  A. UI Policy

  B. Assignment Rule

  C. Action

  D. Predictive intelligence

  E. CSDM

  Correct Answer: A

• Question 86:

  When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

  A. Field Matching

  B. Load Data

  C. Select Data Source

  D. Schedule Transform

  E. Create Transform Map

  Correct Answer: E

  A transform map is a set of field maps that define the relationships between fields in an import set and fields in an existing table1. When importing data from a spreadsheet, creating a transform map is the step that defines where the incoming data columns will be written in the receiving table. The transform map allows users to specify how to transform the source data into the target data, such as by using scripts, coalescing, or mapping assist

• Question 87:

  What options can you see, when you fight click on a Cl, from the Cl dependency view map?

  Choose 3 answers

  A. View Affected Cis

  B. View Related Tasks

  C. View Recent Outages

  D. View Cases

  E. View Knowledge

  Correct Answer: ABC

• Question 88:

  A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?

  Choose 3 answers

  A. Add User Account to itll group

  B. Add User Account to ACL

  C. Add User Account to network group

  D. Add User Account to IT Knowledgebase

  E. Create User Account

  F. Add User Account to Hardware group

  Correct Answer: BCF

• Question 89:

  When using Flow Designer what is the Flow Execution initiated by?

  A. A trigger

  B. An existing subflow

  C. Allow logic

  D. An execution data pill

  Correct Answer: A

  A trigger is an activity that, once specified, automatically initiates a flow. A trigger specifies the conditions that start running the flow, such as creating a record in a specified table, receiving an inbound email, or reaching an SLA target

• Question 90:

  Which modules can you use to create a new table?

  Choose 2 answers

  A. Tables and Columns

  B. Schema Map

  C. Dictionary

  D. Tables

  Correct Answer: AD