ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 21:

  Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)

  A. Knowledge Authors

  B. Knowledge Contributors

  C. Knowledge Controller

  D. Knowledge Managers

  E. Knowledge Category Managers

  F. Knowledge Submitters

  G. Knowledge Owners

  H. Knowledge Taxonomy Owner

  Correct Answer: BD

• Question 22:

  Which features allow you to update multiple records at one time? (Choose two.)

  A. List Editor

  B. Field Update Action

  C. Bulk Record Update

  D. Data Remediation Dashboard

  E. Update Selected Action

  Correct Answer: AE

• Question 23:

  Which collaboration tool is available from the banner, using the bubble icon?

  

  A. Now Messenger

  B. Agent Chat

  C. Connect Chat

  D. Collaborate Now

  E. Live Feed

  Correct Answer: C

• Question 24:

  Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

  A. Discovery

  B. IntegrationHub ETL

  C. Finder

  D. CMDB Plug-in

  E. CMDB Integration Dashboard

  Correct Answer: AB

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/c_OptionsToPopulateCMDB.html

• Question 25:

  What component causes a flow to run after a record has been created or updated?

  A. Date-based trigger

  B. On-change trigger

  C. Record-based trigger

  D. Application-based trigger

  E. Updated-date trigger

  Correct Answer: C

• Question 26:

  What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

  A. Tables and Columns

  B. Dictionary

  C. Data Class Manager

  D. Dictionary Dashboard

  E. Database View

  F. Schema

  Correct Answer: AB

• Question 27:

  Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

  A. Skype Now

  B. Collaborate Now

  C. Agent Messenger

  D. Agent Chat

  E. Connect Chat

  Correct Answer: E

• Question 28:

  What is the name of the string that displays filter criteria?

  A. Breadcrumb

  B. Choice

  C. Menu

  D. Topic

  Correct Answer: A

• Question 29:

  When using Flow Designer, what is the Flow Execution initiated by?

  A. A flow logic

  B. An existing subflow

  C. An execution data pill

  D. A trigger

  Correct Answer: D

• Question 30:

  Which features ensures data consistency while importing data using import sets and web services?

  A. UI Policy

  B. Data Policy

  C. Business Rule

  D. Client Script

  E. CSDM

  Correct Answer: B