ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 21:

  What are the three key tables in an enterprise CMDO?

  Choose 3 angwers

  A. sn_cmdt_bak

  B. Sh_emdb_ci

  C. cmap_ret_ci

  D. cmdb_bak

  E. cmdb_ci

  F. sh_eomdb

  G. cmap

  Correct Answer: CEG

• Question 22:

  While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?

  Choose 2 answers

  A. Right click on Priority and select Configure Dictionary

  B. Right click on Priority and select Configure Display Settings

  C. Right click on Priority and select Configure Label

  D. Right click on Priority and select Configure Column

  Correct Answer: AC

• Question 23:

  Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?

  A. Role Assignment Rules

  B. CRUD Rules

  C. Scripted User Rules

  D. Access Control Rules

  E. User Authentication Rules

  Correct Answer: D

• Question 24:

  How would you navigate to the Schema map for a table?

  A. System Dictionary > Show Schema Map; Select Table

  B. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map

  C. System Definition > Show Schema Map; Select Table

  D. System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map

  Correct Answer: B

• Question 25:

  How would you describe the relationship between the incident and Task table?

  A. Incident table has a many to many relationship with the Task table.

  B. Incident table has a one to much relationship with the Task table.

  C. Incident table is extended from task table.

  D. incident table is related to the Task table via the INC number

  E. incident table is a database view of the Task table

  Correct Answer: C

• Question 26:

  An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?

  Choose 2 answers

  A. His user account failed LDAP authentication

  B. His user account does not Belong to any groups, which contain the ITIL role

  C. His user account was not approved by his manager

  D. His user account does not have ITIL role

  E. His user account Is not logged in properly

  Correct Answer: BE

• Question 27:

  Groups are stored in what table?

  A. Group [sys_user_group]

  B. Group [sn_sys_user_group]}

  C. User Group [user_groups]

  D. User Groups [sn_user_groups]

  E. Groups [sys_user_groups]

  Correct Answer: A

• Question 28:

  On a filter condition, which component is always a choice list?

  A. Operator

  B. Filter Criteria

  C. Operation

  D. Match Criteria

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/common-ui-elements/concept/c_ConditionBuilder.html

• Question 29:

  If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

  A. itil users

  B. Any user with an article's permalink

  C. Any active user

  D. No users

  E. Users with kb_user role

  Correct Answer: C

  Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0623654

• Question 30:

  What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

  A. Group members can choose their tasks from My Groups Work

  B. Groups can assign tasks to users based on on-call schedules

  C. Site support members can pick tasks, based on Location

  D. Groups can assign tasks to users based on skills

  E. Group members can avoid tasks, which are nearing SLA breach

  F. Groups can assign tasks to users based on availability

  Correct Answer: BCDF