ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 521:

  Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?

  A. IMDB
  B. ITSM
  C. CSDM
  D. CMDB
  E. LDAP
  D. CMDB

• Question 522:

  Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

  A. Discovery
  B. IntegrationHub ETL
  C. Finder
  D. CMDB Plug-in
  E. CMDB Integration Dashboard
  A. Discovery
  B. IntegrationHub ETL

• Question 523:

  Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?

  A. User Policy
  B. UI policy
  C. Predictive Intelligence
  D. Assignment Rule
  D. Assignment Rule

• Question 524:

  What is the difference between a UI Policy and Data Policy?

  A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
  B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
  C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
  D. Data Policies run only after UI Policies run successfully
  C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

• Question 525:

  What section on the notes tab, shows the history of the work documented on the record?

  A. Journal
  B. Activity Stream
  C. Diary
  D. Audit Log
  E. Timeline
  B. Activity Stream

• Question 526:

  Which of the following is used to initiate a flow?

  A. A Trigger
  B. Core Action
  C. A spoke
  D. An Event
  A. A Trigger

• Question 527:

  When moving a homepage or dashboard between instances, what must you remember?

  A. Create a separate update set for them
  B. They are automatically added to the update set
  C. Manually add them to the update set
  D. They cannot be moved via update set
  C. Manually add them to the update set

• Question 528:

  What is the difference between a Ul Policy and Data Policy?

  A. Data Policies run only after Ul Policies run successfully
  B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions
  C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies
  D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services
  B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

• Question 529:

  Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

  A. Sourcing fields
  B. Function fields
  C. Computational fields
  D. Calculation fields
  B. Function fields

• Question 530:

  Data Policy can enforce mandatory data on import.

  A. True
  B. False
  A. True