ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 61:

  From a related list, what would a user click for personalize the layout of the columns?

  A. Magnifier

  B. Context Menu

  C. Pencil

  D. Gear

  Correct Answer: D

• Question 62:

  On the Form header, which icon do you use to access form templates?

  A. Paperclip

  B. Pages

  C. Stamp

  D. More Options {...)

  Correct Answer: D

• Question 63:

  User records are stored in which table?

  A. User [sys_user]

  B. User [sn_user]

  C. User [u_sys_user]

  D. User [s_user]

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/concept/c_UserPreferences.html

• Question 64:

  The customer has asked that your change the default layout of the task list.

  1.

  Number

  2.

  Task Type

  3.

  Parent

  4.

  Short Description

  5.

  Assignment Group

  6.

  Assignment

  7.

  Updated

  After navigation to the list, where would you click, to meet this requirement?

  A. Right click on any column header, Context menu > Configure > List Layout

  B. Right click List Gear icon > Configure > Columns

  C. Click List Context Menu >Personalize List

  D. Click List Context Menu > Configure Columns

  Correct Answer: B

• Question 65:

  What section on a task record is used to see the most recent updates made to a record?

  A. Related List

  B. Activity Stream

  C. Audit Log

  D. Timeline

  Correct Answer: B

• Question 66:

  Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

  A. Schema Map

  B. Dependency View

  C. Dependency Map

  D. Database View

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/business-service-management-map-ng/concept/c_BusinesssServiceManagementMaps.html

• Question 67:

  What role enables someone to authorize a request, with no other permissions on the platform?

  A. Approver [approver-user]

  B. Authorize [authorize-user]

  C. Reviewer [reviewer_user]

  D. Approver Group [approval_group]

  E. Verification [verify_user]

  Correct Answer: A

• Question 68:

  In what order are Access Controls evaluated?

  A. Field-level-mast general to most specific: then Row-level-most specific to most general

  B. Table-level-most specific to most general; then Row-level-most specific to most general

  C. Table-level-most specific to most general; then Field-level ?most specific to mast general

  D. Field-level-most specific to most general: then Table-level-most specific to most general

  Correct Answer: D

• Question 69:

  What are examples of Core tables in the ServiceNow platform?

  A. Configuration, Connect, Chat

  B. Team, Party, Awards

  C. User, Task, Incident

  D. Work, Caller, Timecard

  Correct Answer: C

  Reference: https://www.basicoservicenowlearning.in/2019/12/create-table-in-servicenow.html

• Question 70:

  The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?

  A. Style

  B. Format

  C. Data

  D. Configure

  E. Group by

  Correct Answer: D