ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 11:

  Which application is used primarily to load data into ServiceNow?

  A. Import Hub

  B. System Import Sets

  C. Data Import Configuration

  D. Import Management

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/reference/import-sets-landing-page.html

• Question 12:

  Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

  A. item Admin [sn_item_admin]

  B. Sys Admin [sys_admln]

  C. Catalog Admin [catalog_admin]

  D. Catalog Auinor (sn_cataiog_write]

  Correct Answer: C

• Question 13:

  Which feature can be used to categorize a set of records from a list and make them visible to other users?

  A. Tags

  B. History

  C. Favorites

  D. Activity Formatter

  Correct Answer: A

• Question 14:

  What does ServiceNow recommend as a best practice regarding data imports?

  A. Adjust your Transform maps, after the data is loaded into the target table.

  B. Use extremely large Import Sets, instead of multiple large Import Sets.

  C. Create a new Import set table for each new data load.

  D. Plan time before your import to remove obsolete or inaccurate data.

  E. Monitor data quality and clean imported data, using the Data Scrub Workspace.

  Correct Answer: D

• Question 15:

  When selecting the Target table for an import, which tables can you select?

  Choose 3 answers

  A. Tables within the global scope

  B. Tables within the existing application scope

  C. Tables outside of ServiceNow

  D. Tables which allow write access to other applications

  E. Related tables, using Dot Walk

  Correct Answer: ABD

• Question 16:

  One related list, which buttons are commonly used for managing the records on the list?

  Choose 3 answers

  A. Publish

  B. New

  C. Ada

  D. Manage

  E. Edit

  Correct Answer: BCE

• Question 17:

  What types of entities can receive task assignments, in ServiceNow?

  Choose 2 answers

  A. Groups

  B. Users

  C. Departments

  D. Teams.

  Correct Answer: AB

• Question 18:

  When would you use the following steps?

  1, Homepage Admin > Pages

  2.

  Right click on Homepage record

  3.

  Select Unioad Portal Page

  A. To publish a Homepage to the Portal

  B. To retire a Homepage

  C. To delete a Homepage

  D. o To add a Homepage to an update set

  Correct Answer: D

• Question 19:

  What are the steps for applying an update set to an instance?

  A. Retrieve, Preview, Commit

  B. Specify, Transform, Apply

  C. Retrieve, Assess, Apply

  D. Get, Test, Push

  E. Pull, Review, Push

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/hier-update-sets/concept/us-hier-overview.html#us-hier-overview

• Question 20:

  While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

  A. There is a business rule, excluding Bob.Smith from any approvals.

  B. Bob Smith does not have a delegate set up on his account,

  C. The Bob Smith user account, does not have a manager specified.

  D. The manager does not have a delegate assigned,

  E. Bob Smith is a VIP.

  Correct Answer: A