ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 11:

  How is a user defined in ServiceNow?

  A. user is a record stored in the User Preference [Sys_user_preference] table
  B. A User is a record stored in the Profile [sys_user_profile] table
  C. A user is 2 field in the LOAP integration
  D. A user is a record stored in the User [sys_user] table
  D. A user is a record stored in the User [sys_user] table

• Question 12:

  What icon do you use to change the icon and color on a Favorite'?

  A. Star
  B. Triangle
  C. Pencil
  D. Clock
  C. Pencil

• Question 13:

  Which business requirements and process(es) should be documented as part of the application development plan? Choose 4 answers

  A. Available licenses
  B. Project schedule
  C. Database capacity
  D. Business problem
  E. Process steps
  F. Users/stakeholders
  G. Data input/output
  A. Available licenses
  B. Project schedule
  D. Business problem
  E. Process steps

• Question 14:

  When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

  A. snc_abc
  B. abc
  C. u_abc
  D. sys_abc
  C. u_abc

• Question 15:

  Here is an example of the criteria set for a knowledge base:

  1.

  Companies: ACME North America

  2.

  Department: HR

  3.

  Groups: ACME Manager

  4.

  Match All: Yes

  In this example, what users would have access to this knowledge base?

  A. Members of the ACME Manager group, who are also members of HR Department and part of ACME North America
  B. Employees of ACME North America, who are members of HR Department or the ACME Manager group.
  C. Users which are members of either ACME North America, or HR Department, or ACME Managers group
  D. Members of the ACME Managers group, and HR department, regardless of geography
  A. Members of the ACME Manager group, who are also members of HR Department and part of ACME North America

• Question 16:

  What action will allow you to personalize layouts of columns in a list?

  A. Click Gear Icon > Personalize window options > Select the appropriate columns
  B. Select the column to be personalized >ClickEdit icon (Penal) > Choose me options to personage
  C. Context Menu> View > Personalize
  D. Select the column to be personalized and right at the header > Choose the options to personalize
  A. Click Gear Icon > Personalize window options > Select the appropriate columns

• Question 17:

  From a form, what would you click to add additional fields to the form? (Choose two.)

  A. Context Menu > Form > Layout
  B. Context Menu > Configure > Form Layout C. Context Menu > Configure > Form Design
  D. Right click on header > Add > Field
  E. Context Menu > Form > Designer
  F. Right click on header > Configure > UX Dashboard
  B. Context Menu > Configure > Form Layout C. Context Menu > Configure > Form Design

• Question 18:

  What is the best practice related to using the Default Update Set for moving customizations between instances?

  A. Merge Default update sets before moving between instances
  B. Submit Default update set to application repository
  C. You should not use the Default Update sets for moving between instances
  D. Keep Default update set to maximum of 20 records, for troubleshooting purposes
  C. You should not use the Default Update sets for moving between instances

• Question 19:

  Group records are stored in which table?

  A. Group [sn_user_group]
  B. Group [sys_user_group]
  C. Group [s_sys_group]
  D. Group [u_sys_group]
  B. Group [sys_user_group]

• Question 20:

  Once an application is ready to share, which of the following methods of publishing are supported by ServiceNow? Choose 3 answers

  A. Publish to a local drive
  B. Publish to an Update Set
  C. Publish to an application repository
  D. Publish to a spreadsheet
  E. Publish to a local USB device
  F. Publish to the ServiceNow Store
  B. Publish to an Update Set
  C. Publish to an application repository
  F. Publish to the ServiceNow Store