ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 71:

  On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

  A. Self Service Module

  B. Application Navigator

  C. Service Desk Homepage

  D. Favorites

  Correct Answer: B

• Question 72:

  Here is an example of the criteria set for a knowledge base:

  1.

  Companies: ACME North America

  2.

  Department: HR

  3.

  Groups: ACME Manager

  4.

  Match All: Yes

  In this example, what users would have access to this knowledge base?

  A. Members of the ACME manager group, who are also members of HR Department and part of the ACME North America

  B. Employees of ACME North America, who are members of HR Department or the ACME Manager group

  C. Users which are members of either ACME North America, or HR Department, or ACME Manager Group

  D. Member of the ACME Manager group, and HR department, regardless of geography

  Correct Answer: A

• Question 73:

  What section on a task record would you use to see the most recent update made to a record?

  A. Timeline

  B. Journal

  C. Audit Log

  D. Activity

  Correct Answer: D

• Question 74:

  When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

  A. Arrows

  B. Plus, Minus

  C. Ctrl c, Ctrl

  D. Ctrl <, Ctrl >

  E. Shift F4, Shit FS

  Correct Answer: A

• Question 75:

  The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

  A. Properties

  B. Data

  C. Configure

  D. Type

  E. Sources

  Correct Answer: C

• Question 76:

  `Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

  A. On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category

  B. Add User Criteria for HR Manager Group on the Category's Can Read list

  C. On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.

  D. Add User Criteria for HR Manager Group on the Can Read list of the article

  Correct Answer: B

• Question 77:

  What actions art taken to filter a long list of records to show only those which have "email" Short Description?

  A. Click List Magnifier to expand column search. on Short Description type %email. click enter

  B. Click List Magnifier to expand column search, on Short Description, type email, click enter

  C. On Search box. select text, type email, click enter

  D. Click List Magnifier to expand column search, on Short Description type 'email, dick enter

  Correct Answer: D

• Question 78:

  What are the main components of the Form Design interface? (Choose three.)

  A. Field Layout

  B. Page Header

  C. Field Navigator

  D. Field Picker

  E. Form Layout

  Correct Answer: BCE

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/form-administration/concept/c_FormDesign.html

• Question 79:

  A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

  A. Scheduled Reports, a custom snapshot table, and a Trend report

  B. Scheduled Reports and Excel

  C. Scheduled Reports, a custom snapshot table, and a Projection report

  D. Performance Analytics

  E. Key Performance Indicators

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/concept/c_ForecastingData.html

• Question 80:

  For your implementation, the following tables. are extended fram each ofher:

  1.

  Incident table is extended from Task table.

  2.

  Super Incident table is extended from Incident table,

  In this situation, which table(s) are P arent, Child and Base tables? Choose 5 answers

  A. Incident table is a Base table

  B. Incident table is. a Parent table

  C. Incident table is a Child table

  D. Super Incident table is a Child table

  E. Super Incident table is a Parent table

  F. Super Incident table is a Base table

  G. Task table is a Base table

  H. Task table is a Parent table

  I. Task table is a Child table

  Correct Answer: BCDGH