ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 71:

  Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

  A. report
  B. workflow
  C. event
  D. task
  D. task

• Question 72:

  What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

  A. User conditions
  B. User info
  C. User Criteria
  D. User permissions
  C. User Criteria

• Question 73:

  From the User menu, which actions can a user select? (Choose three.)

  A. Send Notifications
  B. Log Out ServiceNow
  C. Elevate Roles
  D. Impersonate Users
  E. Order from Service Catalog
  F. Approve Records
  B. Log Out ServiceNow
  C. Elevate Roles
  D. Impersonate Users

• Question 74:

  Which one of these applications is available to all users?

  A. Change
  B. Incident
  C. Facilities
  D. Self-Service
  D. Self-Service

• Question 75:

  Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

  A. Process Automation > Flow Designer
  B. Process Automation > Flow Administration
  C. Process Automation > Workflow Editor
  D. Process Automation > Process Flow
  E. Process Automation > Active Flows
  A. Process Automation > Flow Designer

• Question 76:

  Knowledge articles within a knowledge base are grouped by category.

  A. True
  B. False
  A. True

• Question 77:

  An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

  

  A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
  B. The manager does not have the itil role.
  C. The manager is not a member of the Service Desk group.
  D. The manager is not a member of the Network and Hardware groups.
  E. The Assignment Group manager field is empty.
  D. The manager is not a member of the Network and Hardware groups.

• Question 78:

  An order from the Service Catalog has been placed. Two records in the Platformarecreated as a result.

  

  Which tworecords are associated with tins newly ordered item? Choose 2 answers

  A. A record of sc_task
  B. A record of sc_req_llem table
  C. A change record
  D. An Incident record E. A problem record
  A. A record of sc_task
  B. A record of sc_req_llem table

• Question 79:

  Which client-side scripts apply to Record Producers? Choose 2 answers

  A. fix Scripts
  B. Ul Scripts
  C. Catalog Client Scripts
  D. Catalog Ul Policies
  E. Record Producer Policies
  C. Catalog Client Scripts
  D. Catalog Ul Policies

• Question 80:

  Which storefront is a single location for accessing pre-built spokes, to quickly integrate with third party services to build and share content?

  A. Integration Spoke Store
  B. ServiceNow Store
  C. Spoke Store
  D. ServiceNow Spoke Store
  D. ServiceNow Spoke Store