ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 51:

  Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

  A. User Policy

  B. UI policy

  C. Predictive Intelligence

  D. Assignment Rule

  Correct Answer: D

• Question 52:

  Which path would you take to access the table configuration page from a form?

  

  A. The Form Context menu > View > Table

  B. The Form Context menu > Configure > Table

  C. The Form Context menu > Configure > Dictionary

  D. The Form Context menu > View > Show Table

  Correct Answer: B

• Question 53:

  A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

  A. Create New module has a broken link

  B. Known intermittent issue with U115

  C. User should be using Chrome instead of Explorer for their browser

  D. User has read role, but not the write role on the Inventory table

  E. User session has timed out

  Correct Answer: D

• Question 54:

  When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

  A. Trigger runtime value

  B. Sequence runtime value

  C. Starting runtime value

  D. Data pill runtime value

  E. Input runtime value

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/data-population.html

• Question 55:

  A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

  A. Click Personalize List

  B. Right click on any column header. Context Menu > Configure > List Layout

  C. Click List Context Menu > Personalize List

  D. Click List Content Menu > Configure > List Layout

  Correct Answer: B

  To rearrange the columns on a list, users can right click on any column header and select Configure > List Layout from the context menu. This will open a dialog box where users can select the available fields and move them to the selected list using the arrow buttons. Users can also drag and drop the fields to change the order of the columns.

• Question 56:

  What are advantages of using Flow Designer? (Choose three.)

  A. Supports advanced developers

  B. Enables complicated scripting

  C. Reduces technical debt

  D. Less manual scripting

  E. Smooth integration with 3rd party systems

  Correct Answer: CDE

• Question 57:

  Which field (or fields) is used as a unique key during imports?

  A. Match Fields

  B. Coalesce Fields

  C. Key Fields

  D. Sys IDs

  Correct Answer: B

  Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing

• Question 58:

  Which role can manage multiple knowledge bases?

  A. knowledge_base_admin

  B. kb_admin

  C. sn_kb_admin

  D. knowledge_admin

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

• Question 59:

  Which type of scripts nun in the browser?

  A. Script include Scripts

  B. Business Rule Scripts

  C. Access Contra! Scripts

  D. Ul Policies and Client Scripts

  Correct Answer: D

• Question 60:

  Which type of ServiceNow script runs on the web browser?

  A. Server script

  B. Local script

  C. Database script

  D. Client script

  Correct Answer: D