ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 31:

  What is a formatter? Select one of the following.

  A. A formatter allows you to configure applications on your instance
  B. A formatter is a form element used to display information that is not a field in the record
  C. A formatter allows you to populate fields automatically
  D. A formatter is a set of conditions applied to a table to help find and work with data
  B. A formatter is a form element used to display information that is not a field in the record

• Question 32:

  What is a computer program running as a service, a physical computer dedicated to running one or more services, or a system running a database?

  A. Application
  B. Database
  C. Server
  D. Service
  C. Server

• Question 33:

  Modules must have a Link type. Which one of the following is a list of Link types?

  A. Assessment, List of Records, Content Page, Roles
  B. List of Records, Separator, Catalog Type, Roles
  C. Assessment, List of Records, Separator, Timeline Page
  D. List of Records, Content Page, Order, URL (from arguments:)
  C. Assessment, List of Records, Separator, Timeline Page

• Question 34:

  What is the name of the table relationship, where two or more tables are related in a bi- directional relationship, so that the related records are visible from both tables in a related list?

  A. Database View
  B. Many to Many
  C. One to Many
  D. Extended
  B. Many to Many

• Question 35:

  When importing spreadsheet data into ServiceNow, what is the first step in the process?

  A. Load Data
  B. Run Data Scrubber
  C. Set Coalesce
  D. Define Data Source
  E. Select Import Set
  A. Load Data

• Question 36:

  In a Knowledge Base record, where can an administrator find the User Criteria for who can read the articles?

  A. From the Accessible to tab
  B. From the Available to tab
  C. From the Can Access tab
  D. From the Can Read tab
  D. From the Can Read tab

• Question 37:

  Which element is used to track items not saved with a field, in a record?

  A. Sidebar
  B. List Editor
  C. Activity formatter
  D. Dictionary
  C. Activity formatter

• Question 38:

  What is a sys_id?

  A. Unique 32-character identifier that is assigned to every record
  B. A client-side Business Rule
  C. A server-side Business Rule
  D. Unique 64-character identifier that is assigned to every record
  A. Unique 32-character identifier that is assigned to every record

• Question 39:

  You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

  A. Parent-Child Approvers.
  B. Approval Chains
  C. Flows
  D. Approval Criteria
  E. Approver Delegates
  C. Flows

• Question 40:

  What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

  A. Browser tab title
  B. Module text color
  C. Preferred browser
  D. Base theme
  E. Font style
  F. Animation style
  G. Header background color
  H. Banner Image
  A. Browser tab title
  B. Module text color
  D. Base theme
  G. Header background color
  H. Banner Image