ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 31:

  Which system property is added and set to true in order to see impersonation events in the System Log?

  A. glide user_setting

  B. glide sys all_jmpersonation

  C. glide sys log_jmpersonabon

  D. glide.impersonation_setting

  E. glide sys admin_login

  Correct Answer: C

• Question 32:

  What are the benefits of building flows using Flow Designer? Choose 3 answers

  A. Supports easy integration with 3rd party systems

  B. Provides IDE for complicated scripting

  C. Provides natural-langauge descriptions of flow logic

  D. Supports No-Code application development

  E. Automatically populates SLA records

  F. Provides built-in libraries /API for complex coding

  Correct Answer: ACD

• Question 33:

  What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

  A. Scenario Dashboard

  B. CI Use Case Modeler

  C. CMDB Use Case Modeler

  D. Common Service Data Model (CSDM) product view

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-implementation/reference/cmdb-use-case.html

• Question 34:

  What component causes a flow to run after a record has been created or updated?

  A. Date-based trigger

  B. Record-based trigger

  C. On-change trigger

  D. Application-based trigger

  E. Updated-date trigger

  Correct Answer: B

  A record-based trigger is a component that causes a flow to run after a record has been created or updated in a specified table. It allows users to define conditions and actions for the flow based on the record's state and values. For example, a record-based trigger can start a flow when a new incident is created or when an existing incident is updated with a certain priority

• Question 35:

  What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?

  Choose 4 answers

  A. Submit KB Errata

  B. Add Comments

  C. CC Click frowning icon

  D. Tag as Helpful

  E. Flag Article

  F. Rate with Stars

  Correct Answer: BDEF

• Question 36:

  Which allows the creation of a task-based record from Service Catalog?

  A. Record Producers

  B. UI Builder

  C. Assignment Rule

  D. Flow Designer

  E. UI Actions=

  Correct Answer: D

• Question 37:

  How would you distinguish between a Base Class table and a Parent Class table?

  A. Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.

  B. Base Class table is not extended from another table. Parent class tables may be extended from another table.

  C. Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.

  D. Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,

  Correct Answer: B

• Question 38:

  The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?

  A. Format

  B. Layout

  C. Style

  D. Configure

  Correct Answer: C

• Question 39:

  What is the name of the string that display filter criteria?

  A. Topic

  B. Choice

  C. Breadcrump

  D. Menu

  Correct Answer: C

• Question 40:

  On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

  A. Attribute

  B. Label

  C. Field

  D. Column

  E. Data Element

  Correct Answer: C