ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 31:

  You are editing a new incident record and would like the "Save" button to be located on the Form header. Which action would need to be taken for that button to appear?

  

  A. Context Menu > Form Design > add the “Save” button.

  B. All > System Properties > UI Properties > Turn on the “glide.ui.advanced” property.

  C. All > System Properties > UI Properties > Turn on the “Save” button.

  D. Context Meru > Form Layout > add the “Save” button.

  Correct Answer: C

• Question 32:

  Which flow components allow you to specify when a flow should be run?

  A. Trigger and Condition Pill

  B. Condition and Table

  C. Trigger Criteria and Clock

  D. Trigger and Condition

  E. Scope and Trigger Condition

  Correct Answer: D

• Question 33:

  A customer wants to be able to identify and track components of their infrastructure that support their eCommerce service. What ServiceNow products could support this requirement? (Choose three.)

  A. Asset Management

  B. Discovery

  C. Configuration Management (CMDB)

  D. Service Mapping

  E. Performance Analytics

  Correct Answer: BCD

• Question 34:

  How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

  A. Administrators can update the email notification named "System Upgraded" in the System Logs module by adding the appropriate User to receive it.

  B. Administrators can update the email notification named "System Upgraded" in the Notifications module by adding the appropriate User to receive it.

  C. Administrators can write a Client Script to send out an email to the Administrator when an Update is complete.

  D. Administrators can write a Business Rule to send out an email to the Administrator when an Update is complete.

  Correct Answer: D

• Question 35:

  Which banner icon do you use to change your personal system settings, like your instance color scheme?

  A. Magnifier

  B. Question mark

  C. Gear

  D. Chat bubbles

  Correct Answer: C

• Question 36:

  What catalog tool would you use to create a catalog item or record producer?

  A. Catalog Builder

  B. Workflow Designer

  C. Catalog Designer

  D. Catalog Formatter

  Correct Answer: A

• Question 37:

  Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?

  A. IMDB

  B. ITSM

  C. CSDM

  D. CMDB

  E. LDAP

  Correct Answer: D

• Question 38:

  What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?

  A. Workflow User

  B. Request Fulfiller

  C. ITSM User

  D. Approving Manager

  E. Service Desk User

  F. Process User

  Correct Answer: F

• Question 39:

  Which module is used to access the knowledge bases which are available to you?

  A. Knowledge > Home

  B. Self Service > Knowledge

  C. Knowledge > All

  D. Knowledge > Knowledge Bases

  E. Knowledge > Overview

  Correct Answer: B

• Question 40:

  What type of field is Boolean and appears as a check box?

  A. Yes/No

  B. True/False

  C. On/Off

  D. Binary

  E. 0/1

  Correct Answer: B