ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 41:

  Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role, and the user_criteria_admin role, plus has permissions to create Items and Services?

  A. Sys Admin [sys_admin]

  B. Catalog Admin [catalog_admin]

  C. Catalog Author [sn_catalog_write]

  D. Item Admin [sn_item_admin]

  Correct Answer: B

• Question 42:

  A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns?

  A. Right click on any column header, Context Menu > Configure > List Layout

  B. Click List Context Menu > Configure > List Layout

  C. Click List Context Menu > Personalize List

  D. Click Personalize List

  Correct Answer: D

• Question 43:

  What process allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization?

  A. Self Service Management

  B. Knowledge Management

  C. Business Information Management

  D. Information Portal Management

  E. Knowledge-Centered Management

  Correct Answer: B

• Question 44:

  Which system property is added and set to true in order to see impersonation events in the System Log?

  A. glide.sys.all_impersonation

  B. glide.user_setting

  C. glide.impersonation_setting

  D. glide.sys.log_impersonation

  E. glide.sys.admin_login

  Correct Answer: D

• Question 45:

  An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with this newly ordered item? (Choose two.)

  

  A. A record of sc_req_item table

  B. A record of sc_task

  C. An incident record

  D. A change record

  E. A problem record

  Correct Answer: AB

• Question 46:

  A customer wants to use a client script to validate things on a form in order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

  A. onSubmit()

  B. onSubmission()

  C. onUpdate()

  D. onLoad()

  Correct Answer: A

• Question 47:

  Which data consistency settings can be achieved using UI Policy? (Choose three.)

  A. Setting fields to accept the data in an expected format

  B. Setting fields to accept the data with ‘n’ number of characters

  C. Setting fields hidden

  D. Settings fields read-only

  E. Setting fields mandatory

  Correct Answer: CDE

• Question 48:

  What component of the ServiceNow infrastructure defines every table and field in the system?

  A. Schema

  B. Field Map

  C. Table Class Manager

  D. Dictionary

  E. Data Atlas

  Correct Answer: D

• Question 49:

  CORRECT TEXT FILL IN THE BLANK _______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

  Correct Answer: Server

• Question 50:

  One related list, which buttons are commonly used for managing the records on the list?

  Choose 3 answers

  A. Publish

  B. New

  C. Ada

  D. Manage

  E. Edit

  Correct Answer: BCE