ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 91:

  Which feature ensures data consistency white importing data using import sets and web services?

  A. Client Script

  B. Ul Policy

  C. Data Policy

  D. CSDM

  E. Business Rule

  Correct Answer: C

  Data policies are used to define rules that govern the creation, modification, and deletion of data in ServiceNow. These policies can be used to ensure data consistency by enforcing data quality standards and preventing invalid or inaccurate data from being imported.

• Question 92:

  On Access Control Definitions, what are ways you can set the permissions on a Table?

  Choose 3 answers

  A. Groups

  B. CRUD

  C. Roles

  D. Script that sets the answer variable to true or false

  E. Conditional Expressions

  Correct Answer: CDE

• Question 93:

  Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

  A. One Approval can have many Requests

  B. One Request can have many Requested Items

  C. One Requested Item can have many Approvals

  D. One Requested Item can have many Catalog Tasks

  E. One Cart can have many Requests

  Correct Answer: BDE

• Question 94:

  When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

  A. Client

  B. Server

  C. Browser

  D. Network

  Correct Answer: B

• Question 95:

  Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

  A. Add the role Log Write [sn_log_write] to the Impersonator Group

  B. Create user update set for impersonation tracking

  C. Activate the glide.sys.log_impersonation prop

  D. From User icon, select Elevate Roles

  E. On the Impersonator role record, right click and select Create Log

  Correct Answer: C

  Reference https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0717055

• Question 96:

  You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

  A. Parent-Child Approvers.

  B. Approval Chains

  C. Flows

  D. Approval Criteria

  E. Approver Delegates

  Correct Answer: D

• Question 97:

  What are the components that make up a filer condition?

  Choose 3 answers

  A. Column

  B. Match Criteria

  C. Field

  D. Value

  E. Operator

  Correct Answer: C

• Question 98:

  What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

  A. Notifications

  B. Alerts

  C. Texts

  D. Events

  E. Emails

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/platform-events/concept/events.html

• Question 99:

  What section on the notes tab, shows the history of the work documented on the record?

  A. Journal

  B. Activity

  C. Diary

  D. Audit Log

  E. Timeline

  Correct Answer: B

• Question 100:

  After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

  A. Use System Administration > Normal Security module

  B. Select Normal role

  C. Log out and back in

  D. Select Global Update Set

  E. End impersonation

  Correct Answer: A

  The System Administration > Normal Security module is the recommended way to return to normal admin security levels after finishing your work on High Security Settings. This module will automatically disable all high security settings and restore your permissions to their original state.