ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 91:

  When working on a task, which field do you use to share knowledge and other customer- visible details?

  A. Caller note
  B. Customer notes
  C. Additional comments
  D. Description
  C. Additional comments

• Question 92:

  What are the options that can be set to determine when a Business Rule executes? (Choose 4.)

  A. Async
  B. Load
  C. Change
  D. Display
  E. After
  F. Before
  G. Submit
  H. Click
  A. Async
  D. Display
  E. After
  F. Before

• Question 93:

  Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)

  A. Knowledge Authors
  B. Knowledge Contributors
  C. Knowledge Controller
  D. Knowledge Managers
  E. Knowledge Category Managers
  F. Knowledge Submitters
  G. Knowledge Owners
  H. Knowledge Taxonomy Owner
  B. Knowledge Contributors
  D. Knowledge Managers

• Question 94:

  What is an Event in ServiceNow?

  A. An Event is a trigger that has a direct response in the platform
  B. An Event is an indication to the ServiceNow processes that something has occurred
  C. An Event is an indicator that a Priority 1 (P1) Incident has been logged
  D. An Event is a recognized, scheduled occurrence of a process
  B. An Event is an indication to the ServiceNow processes that something has occurred

• Question 95:

  If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

  A. itil users
  B. Any user with an article's permalink
  C. Any active user
  D. No users
  E. Users with kb_user role
  C. Any active user

• Question 96:

  What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

  A. Local Sources (i.e. XML, CSV, Excel)
  B. Implementation Spoke
  C. DataHub
  D. JDBC Connection
  E. Network Server
  F. LDAP Connection
  A. Local Sources (i.e. XML, CSV, Excel)
  D. JDBC Connection
  E. Network Server
  F. LDAP Connection

• Question 97:

  Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

  A. Skype Now
  B. Collaborate Now
  C. Agent Messenger
  D. Agent Chat
  E. Connect Chat
  E. Connect Chat

• Question 98:

  Which one of the following is NOT a type of Visual Task Board?

  A. Feature
  B. Guided boards
  C. Flexible
  D. Freeform
  A. Feature

• Question 99:

  Which actions can you take to open the Context Menu on a list, form, or column? (Choose 2 answers)

  A. Select the Context Menu icon
  B. Double click on the list, form, or column heading
  C. Use Ctrl+M command
  D. Right-click on the list, form, or column heading
  E. Select the Context Menu related link
  A. Select the Context Menu icon
  D. Right-click on the list, form, or column heading

• Question 100:

  On a Form header, what is the three bar icon called?

  A. Pancake icon
  B. Additional Actions or Context Menu
  C. Hamburger icon
  D. Cake icon
  B. Additional Actions or Context Menu