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NAHQ-CPHQ Real Exam Questions

Certified Professional in Healthcare Qualityination

592 questions available · Page 1 of 60

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Question 1 Single choice

A hospitalized patient received a medication that was contraindicated based on their home medications.
This should have been prevented by

  1. A

    Reaching out to the patient's family to discuss medications

  2. B

    Obtaining a list of the patient's current prescribed medications

  3. C

    Using the teach-back method on medication education

  4. D

    Performing a medication reconciliation upon hospital admission

Show answer and explanation

Correct answer: D

Question 2 Single choice

Organizational leadership asks the healthcare quality professional to review patient identification safety events and develop an action plan.

Which of the following steps is most effective for defining the problem?

  1. A

    Review relevant policies and procedures

  2. B

    Trend data with a control chart

  3. C

    Use a Pareto chart to identify key issues

  4. D

    Create a value stream map

Show answer and explanation

Correct answer: C

Question 3 Single choice

Which of the following is the best example of a non-value added step in the healthcare environment?

  1. A

    medication double checks

  2. B

    medication reconciliation at transfer

  3. C

    medication verbal order read-back

  4. D

    medication administration workaround

Show answer and explanation

Correct answer: D

Question 4 Single choice

An organization notices an Increase In medication errors In three patient care areas.

Which of the following concepts will be most effective when Improving medication administration workflows?

  1. A

    elimination of wait time from the pharmacy

  2. B

    Improvement of staff training on safe medication practices

  3. C

    delivery of medications in batches each shift

  4. D

    design of mistake-proof systems

Show answer and explanation

Correct answer: D

Question 5 Single choice

Which of the following Is an essential step in the strategic planning process?

  1. A

    determining productivity indicators

  2. B

    establishing organizational goals

  3. C

    establishing and controlling a budget

  4. D

    defining organizational structure

Show answer and explanation

Correct answer: B

Question 6 Single choice

A team wants to select a group of patients to measure satisfaction with care.

Which of the following is an example of probability sampling?

  1. A

    Random sampling

  2. B

    Convenience sampling

  3. C

    Focus group sampling

  4. D

    Quota sampling

Show answer and explanation

Correct answer: A

Question 7 Single choice

A patient safety program can best be enhanced by which of the following technologies?

  1. A

    barcode system for medication administration

  2. B

    online evidence-based medicine guidelines

  3. C

    computers on wheels at the patients' bedsides

  4. D

    digital medication reference materials

Show answer and explanation

Correct answer: A

Question 8 Single choice

A healthcare quality professional has been asked to evaluate the integrity of the data used for physician scorecards. When the data abstractors are asked to review physician A's charts, they each report back conflicting information on the physician's performance. The results are as follows:

Abstractor 1: Compliance = 85%

Abstractor 2: Compliance = 75%

Abstractor 3: Compliance = 100%

This most likely indicates a problem with

  1. A

    Sampling selection

  2. B

    Interrater reliability

  3. C

    Review tool validity

  4. D

    Data definition

Show answer and explanation

Correct answer: B

Question 9 Single choice

A skilled nursing facility has implemented a process to address delays in diagnostic test result availability to the ordering provider.

Which of thefollowing measurements will best document improvement in this process?

  1. A

    lost specimen rate

  2. B

    turnaround time

  3. C

    average length of stay

  4. D

    provider satisfaction

Show answer and explanation

Correct answer: B

Question 10 Single choice

Where in the process of ensuring correct surgery does a "time-out" take place?

  1. A

    just before leaving the unit

  2. B

    immediately before surgery

  3. C

    just before entering the operating room

  4. D

    immediately upon arrival in the recovery room

Show answer and explanation

Correct answer: B