NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 1:

  Which of the following should a healthcare plan use to collect satisfaction data from its health plan members?

  A. data collected through questionnaires or surveys
  B. claims data obtained from healthcare payors
  C. disease data obtained from disease registries
  D. data collected from the electronic health record
  A. data collected through questionnaires or surveys

• Question 2:

  Which of the following payment systems carries the most financial risk for a provider?

  A. fee for service
  B. capitation
  C. pay for performance
  D. upside-only bundles
  B. capitation

• Question 3:

  A pulmonologist is gathering social determinants of health data from their patients. Which of the following best explains the purpose of collecting this data?

  A. This information facilitates the patient's application for state resources.
  B. This is a result of an update to the electronic medical record system.
  C. This evaluates connections between the disease and the living conditions.
  D. This information is needed to meet a new quality metric.
  C. This evaluates connections between the disease and the living conditions.

• Question 4:

  Four surgical centers formed a collaboration to reduce post-operative infection rates. The goal was to reduce infection rates by 20% from baseline. Which center met the goal?

  A. Center A
  B. Center B
  C. Center C
  D. Center D
  D. Center D

• Question 5:

  Population health care management programs are designed to

  A. Ensure all patients receive the same level of care
  B. Tailor interventions that prioritize patients with the greatest needs
  C. Take patient preferences into account
  D. Assure patients are able to pay their medical expenses
  B. Tailor interventions that prioritize patients with the greatest needs

• Question 6:

  A performance improvement team was formed to reduce the inappropriate ordering of two expensive lab tests. The goal was to reduce the rate of inappropriate ordering of Test A by 20% and Test B by 5%. The results of the pilot group showed a 30% drop in Test A orders and a 3% drop in Test B orders. What additional information would be of most benefit to gain final administrative approval to implement the change organization-wide?

  A. the cost savings resulting from the project
  B. feedback from providers that ordered test A
  C. the total number of Test A and Test B labs ordered
  D. the number of providers that were educated on the change
  A. the cost savings resulting from the project

• Question 7:

  Patient complaints have been received regarding appointment time delays. Which of the following should be completed first?

  A. Form a performance improvement team
  B. Perform a patient survey
  C. Obtain waiting time data
  D. Initiate a new patient registration process
  C. Obtain waiting time data

• Question 8:

  Using clinical guidelines based on scientific evidence will most likely

  A. Improve practice patterns.
  B. promote regulatory compliance.
  C. Increase patient satisfaction.
  D. stimulate practice variation.
  A. Improve practice patterns.

• Question 9:

  A long-term care facility has experienced an Increase in occupational Injuries among nursing staff and increased patient harm as aresult of unsafe patient handling. Which of the following is the best example of a human factors design solution this facility could Implement?

  A. development of an organizational minimal lift policy
  B. new lift equipment accessible at the point of care
  C. a dally email with safe patient handling reminders
  D. an education module on safe patient handling
  B. new lift equipment accessible at the point of care

• Question 10:

  Which of the following tools provides the best way to display quarterly comparisons of patient satisfaction surveys?

  A. fishbone diagram
  B. pie chart
  C. flowchart
  D. run chart
  D. run chart