NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 1:

  A CEO and chief nursing officer have requested a new quality initiative to reduce patient falls. One of the first steps in starting this new quality Improvement Initiative should include

  A. training the staff on the proper falls screening protocol.
  B. evaluating baseline data to determine the cause of falls.
  C. researching evidence-based guidelines.
  D. Implementing post-fall huddles on all units.
  B. evaluating baseline data to determine the cause of falls.

• Question 2:

  A quality professional has been asked to assist with prioritizing quality performance Initiatives In the surgery department. Given the Information In the matrix below, which of the following performance Initiatives should take priority?

  A. Reduce unplanned readmissions.
  B. Reduce blood transfusion reactions.
  C. Reduce urinary tract Infections.
  D. Reduce surgical site Infections.
  D. Reduce surgical site Infections.

• Question 3:

  The performance improvement team developed a prioritization matrix based on the identified improvement opportunities. Based on the information below, what would be the first improvement effort implemented?

  A. Create a paper checklist
  B. Create a sign-in sheet
  C. Modify the check-in process for patients
  D. Send education to all possible patients
  A. Create a paper checklist

• Question 4:

  A goal of measurement is to collect valid and reliable data that reflects

  A. actual performance.
  B. desired performance.
  C. potential performance
  D. targeted performance.
  A. actual performance.

• Question 5:

  Key stakeholders for process improvement are selected during which phase of the Plan- Do-Study-Act (PDSA) model?

  A. Plan
  B. Do
  C. Study
  D. Act
  A. Plan

• Question 6:

  Which of the following is an example of using human factors engineering to improve patient safety?

  A. performing a root cause analysis on events of harm
  B. providing simulation training for high-risk patient care tasks
  C. having a second person check medication calculations
  D. using checklists to complete complicated tasks
  D. using checklists to complete complicated tasks

• Question 7:

  When developing objectives for an educational program, the quality professional should recommend

  A. using thePlan-Do-Study-Act cycle of continuous improvement.
  B. stating the end result or desired outcome.
  C. keeping the objectives specific to the short term.
  D. tying the objectives to the organization's financial performance.
  B. stating the end result or desired outcome.

• Question 8:

  Which of the following is the primary benefit of the initial phase brainstorming?

  A. Fosters discussion of ideas
  B. Defines problem-solving roles and responsibilities
  C. Allows input from all team members
  D. Focuses on identifying the best solutions
  C. Allows input from all team members

• Question 9:

  A healthcare quality professional should determine that this process is:

  A. Unstable
  B. Improved
  C. Changed
  D. Random
  A. Unstable

• Question 10:

  Which of the following should be a part of an organization's program of continuous readiness for accreditation?

  A. Conduct quarterly training on accreditation standards.
  B. Schedule the accreditation survey when the organization's CEO Is available.
  C. Maintain detailed agendas for environment of care rounding.
  D. Perform periodic audits to ensure standards for accreditation are met.
  D. Perform periodic audits to ensure standards for accreditation are met.