NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 61:

  Leadership at a facility reviewed andrevised business process activities following staff layoffs. The activities were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. Based on the concepts of change theory, this is most likely due to:

  A. Leadership who were not immersed in the change process
  B. The revision of business processes
  C. Late adopters who are resistant to change
  D. A failure to address the needs of the staff who were retained
  D. A failure to address the needs of the staff who were retained

• Question 62:

  A multi-disciplinary team meets with the goal of reducing Infections In an ambulatory surgery center The group Is struggling to gain focus and come to agreement completing an Ishlkawa diagram. What Is the most likely cause for this challenge?

  A. There are team members who are absent.
  B. The group has completed performing phase of development
  C. The charter did not provide a specific problem statement.
  D. The sponsor Is disengaged with the project
  C. The charter did not provide a specific problem statement.

• Question 63:

  A hospital is working to decrease the length of stay for inpatients on a surgical unit. Which of the following should be measured to document aspects of the process that are non-value added?

  A. number of services provided
  B. turnaround time for diagnostic test results
  C. delays between steps in the patient care process
  D. nursing productivity
  C. delays between steps in the patient care process

• Question 64:

  In a confidential reporting system, the reporter's Identity Is

  A. hidden from authorities.
  B. known to legal authorities.
  C. known to regulatory groups.
  D. hidden from everyone.
  A. hidden from authorities.

• Question 65:

  Which of the following is the phase of D-M-A-I-C that is most suitable for ensuring the new process performance is sustained?

  A. Measure
  B. Analyze
  C. Improve
  D. Control
  D. Control

• Question 66:

  What is the first step in turning an organization's long-term goals into an operational plan for improvement?

  A. Determine a framework for improvement.
  B. Decide what qualitative data to use.
  C. Select criteria to improve risk and cost.
  D. Align priorities with the strategic plan.
  D. Align priorities with the strategic plan.

• Question 67:

  Annual evaluation of a quality Improvement process must

  A. be based on organizational objectives.
  B. survey all departments and teams.
  C. be accomplished by a healthcare quality professional.
  D. document all problems identified In care/service.
  A. be based on organizational objectives.

• Question 68:

  A healthcare quality professional's initial step in the creation of a patient safety program is to

  A. define key processes that contribute to patient complaints.
  B. assess the organization's current culture of safety.
  C. recommend software purchases to enhance the program.
  D. identify the applicable patient safety standards.
  B. assess the organization's current culture of safety.

• Question 69:

  The quality Improvement (Ql) specialist recognizes that any documents related to medical peer review are

  A. reviewed during accreditation surveys.
  B. included In Ql research.
  C. used to determine privileges.
  D. classified as confidential documents.
  D. classified as confidential documents.

• Question 70:

  Which of the following is an example of collaboration for optimal care transitions?

  A. Involving a multidisciplinary team in the patient's daily inpatient care meeting
  B. Using a case manager to coordinate post-discharge care needs with patients and families
  C. Conducting regular support groups for patients with multiple chronic conditions
  D. Discharging patients with printed lists of all of their medications
  B. Using a case manager to coordinate post-discharge care needs with patients and families