NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 71:

  A patient safety manager provided training on hand hygiene guidelines. The clinical manager Is confident that staff are following the guidelines. Which of the following Is the best method to evaluate the current compliance with the guidelines?

  A. collection of bacterial hand cultures
  B. direct observation of staff
  C. calculation of Infection rates compared to a baseline
  D. a test with a passing score of 98%
  B. direct observation of staff

• Question 72:

  Which of the following is an example of improving primary prevention strategies?

  A. Providing free flu vaccinations at the local community center
  B. Reducing time from stroke diagnosis to inpatient admission
  C. Assessing rehabilitation utilization rates for total hip replacement patients
  D. Setting parameters for non-compliant diabetic patients needing nutrition referrals
  A. Providing free flu vaccinations at the local community center

• Question 73:

  The office manager of a primary careoffice reviewed the performance of the providers and noted that one provider has not been completing depression screenings consistently for patients in the previous month. The manager's next action is to:

  A. Discuss the findings in the next staff meeting.
  B. Encourage the medical assistants to complete depression screenings.
  C. Talk to the doctor privately about the result.
  D. Review the previous three to four months' performance of the provider.
  D. Review the previous three to four months' performance of the provider.

• Question 74:

  Technology design that prevents a certain action, or requires that another action happen first, is said to have

  A. control limits.
  B. kaizen.
  C. process flow.
  D. forcing function.
  D. forcing function.

• Question 75:

  A surgeon has a surgical site infection rate of 6.7% for a particular procedure. The average infection rate for other surgeons performing the same procedure at this facility is 3.3%. After notifying the department chair of this situation, the quality professional should recommend

  A. Suspension of the surgeon
  B. A performance improvement project
  C. A focused review
  D. A root cause analysis
  C. A focused review

• Question 76:

  Which of the following best represents an "unsafe condition"?

  A. A mislabeled specimen discovered in the laboratory
  B. A high healthcare-associated infection rate
  C. An incorrectly marked surgical site identified before surgery
  D. Similarly named medications stored in proximity to each other
  D. Similarly named medications stored in proximity to each other

• Question 77:

  An organization identified the need to improve the flow of admitted patients from the emergency department (ED) to the inpatient unit. The following individuals have been selected to be a part of the team:

  A. Housekeeping supervisor as process owner and quality professional as team leader
  B. Inpatient unit manager as team facilitator and ED manager as project sponsor
  C. Staff nurse ED as champion and CNO as project sponsor
  D. Staff nurse inpatient unit as facilitator and quality professional as champion
  C. Staff nurse ED as champion and CNO as project sponsor

• Question 78:

  Leadership at an outpatient multi-specialty clinic Is working toward becoming a high-re I lability organization. In the past week, there have been three medication errors with high- risk medications in the procedure area. Which of the following responses by leadership Is consistent with high-reliability principles?

  A. Ensure risk management staff coordinate disclosure to the patients.
  B. Meet with staff Involved In the errors to gain additional Insight.
  C. Require medications be double-checked before administration
  D. Create anadditional constraint on availability of high-risk medications.
  B. Meet with staff Involved In the errors to gain additional Insight.

• Question 79:

  After in-depth data analysis, there is evidence of overutilization of computerized tomography to diagnose acute appendicitis. A team has been formed to develop a performance improvement plan for emergency department physicians. Which of the following leadership styles is most effective to implement best practice guidelines?

  A. Laissez-faire
  B. Autocratic
  C. Participatory
  D. Democratic
  C. Participatory

• Question 80:

  The median is defined as the ____

  A. difference between a data item and the mean of a data set.
  B. most frequently occurring value in a data set.
  C. arithmetic average of a data set.
  D. number thatdivides an ordered data set into two equal parts.
  D. number thatdivides an ordered data set into two equal parts.