NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 21:

  A quality professional Is the leader of a team in the storming phase of development Which of the following should the quality professional be prepared to do?

  A. Direct and provide role clarification.
  B. Be willing to share leadership responsibilities.
  C. Redirect conflict to energize the team.
  D. Move to a more supportive leadership style.
  A. Direct and provide role clarification.

• Question 22:

  Through routine collection of incident reports, an increase in medication errors was noted over a period of 6 months on 2 nursing units. Which of the following is the best method of displaying the data to illustrate this finding?

  A. Scatter diagram
  B. Pie chart
  C. Histogram
  D. Run chart
  D. Run chart

• Question 23:

  An organization that demonstrates a culture of safety

  A. has a balanced scorecard.
  B. penalizes reporting of errors.
  C. learns from errors.
  D. generates a low number of incident reports.
  C. learns from errors.

• Question 24:

  Which of the following statements most accurately describes health literacy?

  A. maintains an individual health perspective
  B. designs care around the needs of the patient
  C. changes health behaviors and decisions
  D. emphasizes people's ability to understand health information
  D. emphasizes people's ability to understand health information

• Question 25:

  When a team member fails to complete an assigned task, which aspect of team performance will most likely be affected?

  A. Satisfaction of the team member
  B. Individual growth
  C. Productivity and results
  D. Storming and norming
  C. Productivity and results

• Question 26:

  The ultimate responsibility for ensuring and maintaining patient safety in a healthcare organization lies with the:

  A. Vice President of Quality
  B. Governing Body
  C. Patient Safety Officer
  D. CEO
  B. Governing Body

• Question 27:

  Which of the following is one purpose of clinical pathways?

  A. to increase efficiency by generation of automated care plans
  B. to minimize errors by guiding staff through the steps of a process
  C. to reduce variability by establishing a standardized process
  D. to improve diagnostic accuracy by making diagnostic recommendations
  C. to reduce variability by establishing a standardized process

• Question 28:

  A healthcare organization is going to implement new technology. Which of the following should a healthcare quality professional use to evaluate the possible risks in the system before implementation?

  A. Plan-Do-Study-Act
  B. Assess-Plan-Implement-Evaluate
  C. Failure Mode and Effects Analysis (FMEA)
  D. Focus-Analyze-Develop-Execute
  C. Failure Mode and Effects Analysis (FMEA)

• Question 29:

  After a sentinel event, a root cause analysis (RCA) is performed. Which of the following should be included in the RCA?

  A. retraining of individuals involved
  B. implementing process redesign
  C. identifying system factors
  D. reporting event to the accrediting body
  C. identifying system factors

• Question 30:

  When reporting infection control indicators to a governing body, a healthcare quality professional should demonstrate improvement with which of the following tools?

  A. run chart
  B. frequency plot
  C. pie chart
  D. scatter plot
  A. run chart