NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 51:

  A local health center is launching a community health assessment. What data is recommended to identify the potential needs of the population?

  A. zip codes for patients frequently using the emergency department
  B. highest level of education of healthcare professionals
  C. top five diagnoses for patient visits
  D. number of fast food restaurants in the area
  C. top five diagnoses for patient visits

• Question 52:

  A performanceimprovement specialist at an ambulatory surgery center is facilitating a Plan- Do-Study-Act Cycle (PDSA) process to improve the rate of hand hygiene amongst surgical post-recovery staff to 90% or above. Data from the past 12 months are as follows: Baseline: 60% compliance Q1: 87% compliance Q2: 79% compliance Q3: 91% compliance Q4: 72% compliance The specialist is preparing to discuss aggregate results with the Quality Committee. To most accurately convey the results, the specialist highlights the

  A. lack of overall change over the past 12 months indicates the process was unsuccessful.
  B. contributing factors to the variation in results over the past 12 months.
  C. sharp and consistent decline in results over the past 12 months.
  D. overall improvement over the past 12 months.
  B. contributing factors to the variation in results over the past 12 months.

• Question 53:

  Secondary prevention Is Primarily Intended to

  A. eliminate risk factors for a disease.
  B. prevent disease or disease process.
  C. focus on early detection and treatment of disease.
  D. reduce moderate disability associated with advanced disease.
  C. focus on early detection and treatment of disease.

• Question 54:

  A facility plans to provide a new specialty. Which of the following will best provide information on the effectiveness of the specialty?

  A. A fishbone diagram identifying potential barriers to success
  B. Service line specific measures of performance
  C. Customer interviews of those who experienced the service
  D. A process map of the department's current workflow
  B. Service line specific measures of performance

• Question 55:

  Recognition of the formal and informal structure of an organization is necessary when implementing a quality improvement program because

  A. teams need to be self-directing.
  B. informal leaders can be influential.
  C. quality improvement programs must consult all levels before recommending policies.
  D. organizational structure should have low variability.
  B. informal leaders can be influential.

• Question 56:

  Which of the following conclusions might be drawn from failure mode and effects analysis (FMEA)?

  A. Key factors were identified, and corrective action plans were created.
  B. Actions were taken to address baseline performance and monitored for sustainment.
  C. Risks were identified and prioritized, and action plans were developed.
  D. Special causes were identified, and variation was reduced.
  C. Risks were identified and prioritized, and action plans were developed.

• Question 57:

  An organization should establish a cross-functional quality improvement team when

  A. A recent poll shows the staff favors a 4-day workweek
  B. The laboratory is receiving inconsistent results from an analyzer
  C. Overtime hours in the emergency department have been increasing
  D. Several areas across the organization have increasing staff turnover
  D. Several areas across the organization have increasing staff turnover

• Question 58:

  Which of the following tools should be used to determine the root cause of variations in a process?

  A. histogram
  B. Ishikawa diagram
  C. Shewhart chart
  D. scatter plot
  B. Ishikawa diagram

• Question 59:

  A root cause analysis (RCA) was conducted for an event related to a delayed high-priority alarm response. Alarm fatigue was determined to be a root cause. Which of the following is the most appropriate first intervention?

  A. Add visual indicators to the existing audible alerts.
  B. Review alarm signals for clinical appropriateness.
  C. Establish a written policy for alarms escalation.
  D. Implement a guideline with clear criteria for initiation of cardiac monitoring.
  B. Review alarm signals for clinical appropriateness.

• Question 60:

  The following hospital Medicare readmission findings are available:

  

  Based on the provided information and an understanding of factors that drive readmissions, the hospital should first

  A. instruct physicians to place patients in observation whenever possible.
  B. initiate post-discharge follow-up calls.
  C. work with the medical staff to increase follow-up visits after discharge.
  D. analyze data to determine the best approach for readmission reduction.
  D. analyze data to determine the best approach for readmission reduction.