NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 31:

  A multidisciplinary team has been convened to review delays in laboratory turnaround time between the medicine clinic and the laboratory. The team's first step in evaluating the issue is to

  A. create a flow chart to study the process.
  B. conduct a failure mode and effects analysis (FMEA).
  C. see if the surgery clinic is also experiencing delays.
  D. observe how the medical assistants prepare the specimens.
  A. create a flow chart to study the process.

• Question 32:

  Which of the following would provide the best information to a Quality Council interested in evaluating the effectiveness of quality improvement teams that were chartered during the past year?

  A. participant feedback about the dynamics of their team, ability of each team to meet pre- determined project milestones, and results of the team's work
  B. a comparative matrix of each team's goals, demonstrated proficiency with statistical process control, and participant feedback about team members
  C. team diversity as evidenced by professional credentials of members, meeting minutes for productivity assessment, and aggregate member satisfaction data
  D. a summary of each team's charter, timeliness of tasks completed by each team, and validation of each team's commitment to conflict prevention
  A. participant feedback about the dynamics of their team, ability of each team to meet pre- determined project milestones, and results of the team's work

• Question 33:

  Which of the following represents an unintended consequence of payer-driven quality initiatives?

  A. Increased use of healthcare services
  B. Improved population health
  C. Improved patient care
  D. Increased use of performance data by stakeholders
  A. Increased use of healthcare services

• Question 34:

  A quality professional is creating a training session for clinical leaders about quality improvement. Which of the following should be incorporated into the training?

  A. Limit discussion on case studies from external organizations.
  B. Give training participants the opportunity to practice what was taught.
  C. Introduce complex concepts first to allow time for understanding.
  D. Explain quality improvement roles for leaders at all levels of the organization.
  B. Give training participants the opportunity to practice what was taught.

• Question 35:

  A quality professional's key role in a performance improvement team is to serve as a:

  A. Process owner
  B. Decision maker
  C. Group facilitator
  D. Clinical champion
  C. Group facilitator

• Question 36:

  Data from an incident reporting system compares incident rates for one facility to similar facilities: After reviewing the graph, which of the following should be done first?

  A. Research best practices.
  B. Share data with the governing body.
  C. Perform additional analysis on falls data.
  D. Review medication processes.
  C. Perform additional analysis on falls data.

• Question 37:

  Which of the following is true of a clinical pathway?

  A. Used to reduce variations in care
  B. Depicted using a value stream map
  C. Required for accountable care organizations
  D. Limited to one patient care setting
  A. Used to reduce variations in care

• Question 38:

  A hospital has just implemented a physician order entry system. Three days into implementation, the users begin having major technical issues with the system. The nurse manager instructs staff to submit troubleshooting requests to the help desk. This is an example of which high-reliability principle?

  A. commitment to resilience
  B. sensitivity to operations
  C. preoccupation with failure
  D. deference to expertise
  D. deference to expertise

• Question 39:

  In statistics, the p-value provides the data user with

  A. An index of data reliability
  B. A level of significance
  C. A measure of central tendency
  D. A degree of deviation
  B. A level of significance

• Question 40:

  Which of the following is the best method to achieve a reduction in medical errors?

  A. Establish disciplinary measures for clinical practitioners who commit errors
  B. Encourage patients, families, and staff to report actual and potential errors
  C. Counsel employees to be more careful when providing care
  D. Change the process for reporting medical errors within the organization
  B. Encourage patients, families, and staff to report actual and potential errors