NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 11:

  Choosing a small number of items to represent characteristics of the whole is an example of

  A. sampling methodology.
  B. outlier identification.
  C. statistical significance.
  D. benchmarking.
  A. sampling methodology.

• Question 12:

  What Is the Initial step the quality professional should take when the organization's performance on a patient satisfaction strategic goal Is below the desired performance?

  A. Research Industry benchmarks.
  B. Review department-specific data.
  C. Form a quality improvement team.
  D. Initiate a needs assessment
  B. Review department-specific data.

• Question 13:

  A continuous survey readiness program requires which of the following?

  A. the use of checklists by department managers to prioritize accreditation tasks
  B. targeted training for staff in the months leading up to the accreditation survey
  C. a commitment from leadership to Improvement and compliance
  D. work plans to Identify key activities needed for accreditation compliance
  C. a commitment from leadership to Improvement and compliance

• Question 14:

  The main purpose of conducting tracers as a part ofcontinuous readiness is to

  A. identify current gaps in processes of quality and patient safety that need correcting.
  B. prepare staff to be able to speak to the surveyors in a comfortable and easy manner.
  C. teach quality Improvement professionals how to prepare for accreditation surveys.
  D. minimize the number of recommendations for Improvement during an actual survey.
  A. identify current gaps in processes of quality and patient safety that need correcting.

• Question 15:

  An effective method to increase an organization's board of directors engagement in patient safety is to __________

  A. foster teamwork and good communication at all levels of the organization and conduct training for both of these skill sets.
  B. structure the board agenda so that quality and safety are given the same amount of attention as financial issues.
  C. focus on improvement projects that are important to the medical staff in the organization.
  D. guide them through a recent failure mode and effects analysis (FMEA) that was conducted prior to the launch of a new technology.
  B. structure the board agenda so that quality and safety are given the same amount of attention as financial issues.

• Question 16:

  A nursing director for a unit in a cancer hospital Is reviewing and assessing outcomes data in the followingscatter diagram:

  

  The relationship between the incidence of infection and the decrease in staffing targets is

  A. strong and positive.
  B. weak and negative.
  C. weak and positive.
  D. strong and negative.
  D. strong and negative.

• Question 17:

  A healthcareorganization has recently launched a diabetes center of excellence to address the needs of its patients with advanced diabetes. The implementation of this program would fall into which of the following types of prevention?

  A. primary
  B. secondary
  C. quaternary
  D. tertiary
  D. tertiary

• Question 18:

  A patient was found unresponsive on a medical-surgical floor. Upon review of the patient's medical record, it was found that the patient had accidentally been given two doses of a sedating agent that had not been ordered. Which of the following would have helped prevent this error?

  A. Automated dispensing machine (ADM)
  B. Radio frequency identification (RFID)
  C. Barcode medication administration (BCMA)
  D. Computerized provider order entry (CPOE)
  C. Barcode medication administration (BCMA)

• Question 19:

  Which of the following is an example of a structural measure?

  A. average medication administration time
  B. proportion of board-certified physicians on staff
  C. percent of documents without errors
  D. rate of healthcare acquired Infections
  B. proportion of board-certified physicians on staff

• Question 20:

  Analysis has shown that there Is a significant delay in receiving laboratory results In the emergency room. A cross-functional team Is assigned the task of Improving laboratory reporting time. Which of the following Is the next step the team should take?

  A. Identify the responsible Individual.
  B. Complete a fishbone diagram.
  C. Plot a scatter diagram.
  D. Develop action plans.
  B. Complete a fishbone diagram.