NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 81:

  Evaluating data to determine high utilizers of emergency departments and their related characteristics is a strategy that can best help with

  A. Population health management
  B. Culture of safety
  C. High reliability
  D. Hospital throughput
  A. Population health management

• Question 82:

  To effectively communicate performance indicator results, information should be disseminated to the

  A. Medical Executive Committee.
  B. entire staff.
  C. Quality Council.
  D. department heads.
  C. Quality Council.

• Question 83:

  When implementing a new process or procedure, which of the following tools should be used to anticipate and prevent potential problems?

  A. Failure Mode and Effects Analysis
  B. Flow Chart
  C. Root Cause Analysis
  D. Cause and Effect Diagram
  A. Failure Mode and Effects Analysis

• Question 84:

  Which of the following is a primary intervention for type 2 diabetes?

  A. Lifestyle change education
  B. Free medication delivery
  C. No-cost annual screening tests
  D. Lowered cost of medications
  A. Lifestyle change education

• Question 85:

  Which of the following actions will best promote organizational efficiency in managing quality improvement projects?

  A. Create a team whenever there is an improvement project
  B. Identify project managers for all improvement projects
  C. Assign some projects to individuals and others to teams
  D. Only approve projects that have a high return on investment
  B. Identify project managers for all improvement projects

• Question 86:

  An organization's culture is best assessed by examining the

  A. behavioral alignment with the core values.
  B. collaboration of medical staff and administration.
  C. number of performance improvement activities.
  D. involvement of each patient care department in strategic planning.
  A. behavioral alignment with the core values.

• Question 87:

  The greatest motivator for organization leaders to use a balanced scorecard is that it

  A. Identifies potential risk liabilities
  B. Highlights accreditation standard gaps
  C. Displays financial performance outcomes
  D. Provides key performance information
  D. Provides key performance information

• Question 88:

  Prior to discharge, which of the following provides patient information to improve education for heart failure patients?

  A. Insurance claims data
  B. Patient satisfaction surveys
  C. Electronic health records
  D. Heart failure registry
  C. Electronic health records

• Question 89:

  A patient safety officer is developing a patient safety program. The following information has been reviewed:

  Incident report data

  Performance indicators

  Customer complaintsWhich of the following additional information is needed prior to writing the patient safety plan?

  A. Infection control data and accreditation results
  B. Staff satisfaction and root cause analysis (RCA) data
  C. The facility risk assessment and strategic goals
  D. Physician satisfaction and financial goals
  C. The facility risk assessment and strategic goals

• Question 90:

  The ability to safely manage complex tasks in the face of time pressures, quickly identify and contain errors, and bounce back after stressful situations relates to organizational:

  A. Lean capacity
  B. Resilience
  C. Disaster readiness
  D. Safety rules
  B. Resilience