E20-920 Exam Details

  • Exam Code
    :E20-920
  • Exam Name
    :Cloud Services Expert Exam for Cloud Architects
  • Certification
    :EMC Certifications
  • Vendor
    :EMC
  • Total Questions
    :108 Q&As
  • Last Updated
    :Jul 11, 2026

EMC E20-920 Online Questions & Answers

  • Question 1:

    An organization wants to use a public cloud provider for IaaS instances. They will develop and deploy their own applications within these instances. The organization must follow health care compliance regulations. What should the organization ensure before deploying their applications in the public cloud?

    A. Instances will not be placed in more than one availability zone
    B. Auditors have access to the cloud provider's data encryption keys
    C. Cloud provider supplies data-in-transit encryption capabilities
    D. Cloud provider supplies proper controls and audits for compliance requirements

  • Question 2:

    A company is assessing the cloud maturity of their existing capabilities. Which components should be analyzed to establish the baseline maturity?

    A. Self-service, broad network access, resource pooling, rapid elasticity, measured service
    B. Service catalog, plenty of bandwidth, virtualization, software defined networks, software defined storage
    C. SLA, SaaS, PaaS, IaaS
    D. Self-service, broad network access, measured service, SLA

  • Question 3:

    An IT organization within a healthcare company has embarked on a strategic transformation by adopting the IT Value Transformation road map. They have been successful in bringing out several IT services by adopting cloud computing. These services have helped the company release new products quickly into the market. However, the IT organization is still perceived internally as a cost center.

    What is the IT organization neglecting?

    A. Seeking more business opportunities for IT services
    B. Reducing the cost of IT services even more
    C. Linking IT spending to specific business outcomes
    D. Improving the utilization of compute, network, and storage resources.

  • Question 4:

    As a cloud architect you are helping your company plan for cloud services and you are working with a diverse cloud team. You have targeted four key initial services and you have highlighted the following considerations for each service:

    -

    Use overall management that maps dependencies across the service

    -

    Define what metrics need to be collected for chargeback or showback

    -

    Specify provider's responsibility in meeting performance service levels

    Your cloud team asks you which service area each of these considerations will most likely map to. What should be your response?

    A. SLA, Service Visibility, and Service Offering
    B. Operational Management, Orchestration, and SLA
    C. Orchestration, Operational Management, and Service Offering
    D. Service Offering, SLA, and Service Visibility

  • Question 5:

    A company is designing their service catalog. They plan to manage access to offered services based on the job functions of their consumers. What is this an example of?

    A. Role-based access control
    B. Single sign-on
    C. Security profiles
    D. Resource monitoring

  • Question 6:

    Your customer's cloud applications are hosted by a CSP. You have been assigned to perform a compliance audit for the CSP's cloud architecture using the CSA framework. How can the company use the framework?

    A. Adopt the CSP's policies for security and their certifications
    B. Use the roles and responsibilities defined by the provider
    C. Determine what the service provider supplies for compliance requirements
    D. Measure the company's requirements for transparency in security policies

  • Question 7:

    An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:

    Respond to infrastructure outages within 4 hours Offer multiple availability zones Ensure application up-time of 99.9% Provide monthly billing reports

    Why would the public cloud provider disagree with these terms?

    A. IaaS instances are virtual and therefore do not require a monthly bill.
    B. Availability zones must span multiple cloud providers.
    C. Application up-time is not the responsibility of other cloud provider.
    D. Infrastructure outages are not the responsibility of the cloud provider.

  • Question 8:

    An online retailer has been experiencing tremendous growth in the past two years. Until now, they have been using a private cloud architecture to run their online business. In order to support the growth, they have decided to invest in hybrid cloud services.

    What is a primary consideration when moving to a hybrid environment?

    A. Service architecture is simplified
    B. Service costs are high
    C. Software licensing a very complex
    D. Service consumption is low

  • Question 9:

    You are architecting a new cloud application for your company. You have been tasked to determine the impact of the company's required governance directives across the full lifecycle. What governance element should you apply during the build of the service?

    A. Using approved development methods and policies
    B. Following all requirements for putting together a service proposal
    C. Determining how customer satisfaction will be measured
    D. Utilizing existing IT capabilities if policies allow

  • Question 10:

    An IT department wants to reduce waste by shutting down and archiving auto-scaling groups (ASGs) and VMs that have been inactive for more than two weeks. Archived ASGs and VMs will consume tenant quota for the responsible parties. The IT department wants email notifications to be sent to the tenant and the line of business controller automatically when this happens.

    How might you define the configuration for such a solution?

    A. Monitoring triggers for low activity Orchestration activities for inactivity backup Backup target as tenant's object store Monitoring alerts for inactivity backup
    B. Metering triggers for low activity Orchestration activities for inactivity backup Backup target as tenant's object store Metering alerts for inactivity backup
    C. Metering triggers for low activity Catalog activities for inactivity backup Backup target as tenant's object store Metering alerts for inactivity backup
    D. Monitoring triggers for low activity Catalog activities for inactivity backup Backup target as tenant's object store Monitoring alerts for inactivity backup

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