E20-920 Exam Details

  • Exam Code
    :E20-920
  • Exam Name
    :Cloud Services Expert Exam for Cloud Architects
  • Certification
    :EMC Certifications
  • Vendor
    :EMC
  • Total Questions
    :108 Q&As
  • Last Updated
    :Jul 11, 2026

EMC E20-920 Online Questions & Answers

  • Question 81:

    DRAG DROP

    A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process?

    Select and Place:

  • Question 82:

    In the evolution of converged infrastructure, what are Turn-Key Clouds?

    A. Engineered systems designed to deliver discreet components in a predictable manner with a single personality
    B. Single-personality infrastructure for customers that lack the expertise in house to deploy and manage Converged Systems
    C. Factory fabricated systems that offer a complete cloud with multiple personas on top of common hardware
    D. Multi-persona factory fabricated systems with integrated cloud deployment models that are able to scale storage and compute independently

  • Question 83:

    An organization is categorizing their existing services against service characteristics to determine how ready each one might be for the catalog. Part of this effort involves looking at the following three attributes for each service characteristic: considerations, benefits, and tradeoffs.

    What attributes correspond to the following characteristics: Reusable and Composable?

    A. Consideration: service usually has to be agnostic to context Tradeoff: complexity grows as number of services increases
    B. Consideration: late or dynamic binding of services Benefit: requires collaborative service design
    C. Benefit: can be human readable metadata Tradeoff: improved recovery from failure
    D. Benefit: improves reliability and scale TradeOff: high degree of cooperation and agreement of design standards and conventions

  • Question 84:

    A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and

    events. Team response to assigned help desk tickets is satisfactory.

    The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?

    A. Inability to provide accurate pricing models
    B. Inability to calculate fixed costs
    C. Time consuming root cause analysis
    D. Lack of control over service placement

  • Question 85:

    In a hypothetical future scenario, a security company has deployed a large fleet of surveillance drones to observe customer facilities. Audio and visual as well as radio spectrum and infrared data are transmitted back to the security company for processing. The data is run through multiple virtual assistances and expert systems to detect and tag anomalies and potential threats in the data streams before passing team along to human security personnel.

    What emerging 3 rd Platform technologies would enable the desired capabilities?

    A. Big data analytics, augmented humans, and robotics
    B. Robotics, machine learning, and big data analytics
    C. Augmented humans, robotics, and machine learning
    D. Machine learning, big data analytics, and augmented humans

  • Question 86:

    In the evolution of converged infrastructure, what are Appliances?

    A. Factory fabricated systems that offer a complete cloud with multiple personas on top of common hardware
    B. Multi-persona factory fabricated systems with integrated cloud deployment models that are able to scale storage and compute independently
    C. Engineered systems designed to deliver discreet components in a predictable manner with a single personality
    D. Single-personality infrastructure for customers that lack the expertise in-house to deploy and manage Converged Systems

  • Question 87:

    An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics. You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs.

    The following attributes from the table have been identified: -Consideration standardized service contracts and metadata definitions -Benefit: development and implementation cost reduction -Tradeoff: very finite capability

    What characteristics correspond to the identified attributes?

    A. Loosely Coupled, Composable, and Autonomy
    B. Discoverable, Reusable, and Autonomy
    C. Idempotent, Composable, and Discoverable
    D. Idempotent, Loosely Coupled, and Reusable

  • Question 88:

    An IT organization has built cloud services and needs to decide on a chargeback model. Considering the existing budget policy in their company, the financial controllers in the lines of business (LOBs) prefer consistent usage and billing patterns. Additionally, they require that service consumption does not exceed planned usage.

    Which chargeback model best fits this scenario?

    A. Fixed cost and guaranteed resources with threshold limits for usage
    B. Both guaranteed and variable resources allowing for overuse
    C. Variable resources that allows flexibility for LOBs, with threshold limits for usage
    D. Pay-as-you-use capability that allows IT to maximize utilization of resources.

  • Question 89:

    What is the key consideration during design phase for a service provider to ensure that they can effectively process the termination of a service instance?

    A. Archive the associated service data regardless of the user requirements
    B. Automate the de-provisioning process to release resources back into the pools
    C. Incorporate a service grace to prevent the actual deletion of the instance
    D. Create a retention period for private user data and user PCI data.

  • Question 90:

    You are responsible for building Service Level Agreements (SLAs) for your company. When building them for the service lifecycle of a cloud application, what should you consider?

    A. SLA updates may be needed due to the availability of new markets
    B. New SLAs should be created with the release of scheduled enhancements
    C. SLAs should incorporate all necessary requirements when they are created
    D. SLAs are contractual and cannot be changed without customer consent

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