E20-920 Exam Details

  • Exam Code
    :E20-920
  • Exam Name
    :Cloud Services Expert Exam for Cloud Architects
  • Certification
    :EMC Certifications
  • Vendor
    :EMC
  • Total Questions
    :108 Q&As
  • Last Updated
    :Jul 11, 2026

EMC E20-920 Online Questions & Answers

  • Question 61:

    An organization wishes to more efficiently produce services by unifying processes and methods from various departments to provide more cross functional integration. To achieve these goals, all elements of the infrastructure will be software driven and manual processes will be automated as much as possible.

    What practice is this organization trying to adopt?

    A. DevOps
    B. Service Oriented Architecture
    C. Governance
    D. Agile

  • Question 62:

    DRAG DROP

    A company has an on-demand self-service portal. What is the most likely sequence of events in the service catalog when an IaaS service is provisioned?

    Select and Place:

  • Question 63:

    What is the most important goal of an IT transformation to the cloud?

    A. IT operates more efficiently and at less cost
    B. IT should be more responsive and agile
    C. IT is aligned to business outcomes and demonstrates value
    D. IT should be a broker for external services

  • Question 64:

    An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.

    What would you recommend as a preferred approach to building services in their service catalog?

    A. Dedicate resources to build perfect services that go beyond customer needs
    B. Offer services that are of highest priority to IT in the service catalog
    C. Use an agile, iterative way to quickly build services through a phased approach
    D. Offer all IT capabilities as services to the customer to provide greater choice

  • Question 65:

    An organization is using a hybrid cloud for services. They wish to mitigate the risk of compromising data confidentiality. How can this be accomplished?

    A. Include digital signature capabilities in services
    B. Establish a parent-child relationship of data records
    C. Include an option in the catalog for service placement
    D. Include a data-at-rest encryption capability in services

  • Question 66:

    A software development company has asked for your help to improve their application development processes. After a complete assessment of their development process, you suggest that they implement DevOps. What primary benefit should the company see after following your advice?

    A. Fewer tools required to develop software
    B. Quicker response to the marketplace with new products
    C. Improved cost transparency of IT spending in developing software
    D. Increased visibility of their products across the organization

  • Question 67:

    As a cloud architect you are helping your company plan for cloud services and you are working with a diverse cloud team. You have targeted four key initial services and you have highlighted the following key considerations for each service:

    Determine who can access it and what can they do with it Use overall management to map dependencies across the service Define the workflow to instantiate the service

    Your cloud team asks you which service area each of these considerations will most likely map to. What should be your response?

    A. SLA, Operational Management, and Orchestration
    B. Service Visibility, SLA, and Service Termination
    C. Service Offering, Service Visibility, and SLA
    D. Service Offering, Operational Management, and Orchestration

  • Question 68:

    What is characteristic of the IT-as-a-Service phase of IT transformation?

    A. Automation
    B. Chargeback
    C. Service level management
    D. Shared resource pools

  • Question 69:

    A company wants to deploy services in a new cloud infrastructure. The cloud architect is helping the company design services and realizes that the company is having trouble because of a legacy, organizational structure. The company is introducing multiple touch points into the service delivery process.

    What impact will these additional touch points have on the process?

    A. Increase in the number of APIs.
    B. Increase in service catalog deployments
    C. Delays in service delivery
    D. Delays in metric collection

  • Question 70:

    The CFO is discussing with you a chargeback model for critical qualities of service. The model must allow for:

    Control of service usage over a short period of time (hours) Granular control of system load such as latency of applications Which chargeback model should you recommend?

    A. Subscription by Peak Usage
    B. Electronic Ticket
    C. Pay-as-you-use
    D. Bid/Spot Instance

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