E20-920 Exam Details

  • Exam Code
    :E20-920
  • Exam Name
    :Cloud Services Expert Exam for Cloud Architects
  • Certification
    :EMC Certifications
  • Vendor
    :EMC
  • Total Questions
    :108 Q&As
  • Last Updated
    :Jul 11, 2026

EMC E20-920 Online Questions & Answers

  • Question 71:

    A service provider is starting a new business for providing cloud services. However, they are concerned that their cloud infrastructure design needs to be validated by usage over time and then adjusted to handle heavy loads. What can they do to mitigate this concern with paying customers?

    A. Not accept any heavy loads until the design has been validated
    B. Re-design their cloud infrastructure to accommodate heavy loads
    C. Design their costing model to include loss of unhappy customers
    D. Include a reimbursement policy for service outages in the SLA

  • Question 72:

    An organization wants to provide IaaS capabilities in a hybrid cloud. They have the following requirements:

    Each line of business must have access to its own services and templates Service templates should be as generic as possible Data encryption should be provided for only services that require it Each instance should use Microsoft Active Directory for authentication Each instance should have the latest OS patches applied Consumers should be given the ability to select which cloud to use for instance deployment

    How can these requirements be addressed in a cloud design?

    A. Add multiple pools and one template to the service catalog Provide orchestration workflows to create a tenant and then instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates and pool placement
    B. Configure multiple tenants in the service catalog Add a single template to the service catalog Provide orchestration workflows to instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for pool placement OS updates
    C. Add multiple pools and one template to the service catalog Provide orchestration workflows to create a tenant and then instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates
    D. Configure multiple tenants and pools in the service catalog Add a template to the service catalog for each tenant Provide orchestration workflows enabling instance creations, customization and placement Provide orchestration workflows enabling data encryption and authentication Enable a configuration manager policy for OS updates

  • Question 73:

    A large IT organization has committed to transition to ITaaS. What changes would need to happen in the IT organization to adopt this model?

    A. IT organization would move from a strategic business partner to a cost center view
    B. All the products and services would be delivered by the lines of business (LOBs)
    C. New service related roles and responsibilities would emerge to support the model
    D. Business users would acquire services that meet their needs quickly only through IT

  • Question 74:

    You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?

    A. Begin development of a self-service portal for the business to develop and deploy applications
    B. Attempt to consolidate vendors of hardware and software running in the environment by simplifying workloads
    C. Identify applications with workloads that run infrequently or that require boutique services for migration to the cloud
    D. Initiate a cloud comparison initiative to compare the price of competing cloud alternatives

  • Question 75:

    When should risk be mitigated as part of the governance process?

    A. Before deploying applications in the cloud
    B. During the initial planning stage
    C. After user acceptance testing is completed
    D. During the strategy phase of the lifecycle

  • Question 76:

    An IT organization wishes to adopt ITaaS to offer services to customers. What should the organization consider when designing services?

    A. Manage the entire service lifecycle with the goal of zero-touch orchestration and service installation
    B. Use different service template for different business units to design all the services to be offered
    C. Ensure services are tightly coupled so that each service operates effectively
    D. Ensure that each service has dedicated resources available all the time in the resource pool

  • Question 77:

    An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics. You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs.

    The following attributes from the table have been identified:

    Consideration: bundling services increases complexity Benefit: replaceable components, improved recovery from failure Trade off: very finite capability

    What characteristics correspond to the identified attributes?

    A. Discoverable, Composable, and Idempotent
    B. Discoverable, Reusable, and Autonomy
    C. Composable, Loosely Coupled, and Autonomy
    D. Idempotent, Loosely Coupled, and Reusable

  • Question 78:

    Your organization has been researching the benefits of using a cloud service provider. Their marketing material clearly describes how their predefined device catalog would dramatically reduce service commissioning timing and guarantee a consistent user experience. However, the presentation does not associate a direct financial value to the service catalog.

    You are helping to create an initial justification report for using the cloud provider's services. What category would the non-financial benefits of the service catalog fall under?

    A. Time-to-implement
    B. Time-to-deploy
    C. Time-to value
    D. Time-to-deliver

  • Question 79:

    An organization has been providing web services within their private cloud. The web services, deployed through a service catalog, depend on a database resource in the private cloud.

    The organization decided to make these web services availability globally by using a public cloud provider. However, once of the web services were deployed into the public cloud, users started complaining about poor performance.

    Which solution would most likely improve performance of the web services.

    A. Balance the load globally across multiple instances of the database
    B. Re-architect the web-service to be deployed as a month coupled
    C. Re-architect the web-service to be loosely coupled with the database
    D. Balance the load globally across multiple instances of the web service.

  • Question 80:

    A company has asked for your assistance in mapping the act of service termination into their service design process. They have created a list of the key components in the termination process. What factor is outside of this process?

    A. Ensuring user information remains private
    B. Agreement between parties to terminate the service
    C. De-provisioning the service instance
    D. Providing a chargeback or showback report

Tips on How to Prepare for the Exams

Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only EMC exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your E20-920 exam preparations and EMC certification application, do not hesitate to visit our Vcedump.com to find your solutions here.