The operations department of a major hosting provider is under pressure to deliver services more quickly. They have a large number of tools for managing IT technologies across the data center. Although investments in virtualization and automation have been made, it still takes months to provision basic IT services to meet new customer demands. Hence, the provider is considering offering cloud services.
What is a key focus area for driving higher operational efficiency and associated profits?
A. Re-design and strengthen the architecture to ensure that the components within the data center are modular and can be reused
B. Deliver customer services derived from an approved set of standardized service templates, establish change control to manage the life cycle of the templates
C. Provide a custom capability for each customer based on analysis of the application architecture; use shared services where possible
D. Deliver custom services using automation tools, apply change control to the tools to minimize change; develop reusable components to build environments
A service provider is preparing to offer PaaS. One of the challenges they are facing is incorporating the cost of databases. What should you recommend as the best way to include this in the costing model?
A. Treat database licensing as a variable cost in the model
B. Treat database licensing as a fixed cost in the model
C. Treat database licensing as a hybrid cost in the model
D. Ignore database costs in the model
A company wants to deploy services in a new cloud infrastructure. The cloud architect is helping the company design services and realizes that the company is having trouble because of a legacy, organizational structure. The company is introducing multiple touch points into the service delivery process.
What impact will these additional touch points have on the process?
A. Increase in the number of APIs.
B. Increase in service catalog deployments
C. Delays in service delivery
D. Delays in metric collection
An IT department wants to reduce waste by shutting down and archiving auto-scaling groups (ASGs) and VMs that have been inactive for more than two weeks. Archived ASGs and VMs will consume tenant quota for the responsible parties. The IT department wants email notifications to be sent to the tenant and the line of business controller automatically when this happens.
How might you define the configuration for such a solution?
A. Monitoring triggers for low activity Orchestration activities for inactivity backup Backup target as tenant's object store Monitoring alerts for inactivity backup
B. Metering triggers for low activity Orchestration activities for inactivity backup Backup target as tenant's object store Metering alerts for inactivity backup
C. Metering triggers for low activity Catalog activities for inactivity backup Backup target as tenant's object store Metering alerts for inactivity backup
D. Monitoring triggers for low activity Catalog activities for inactivity backup Backup target as tenant's object store Monitoring alerts for inactivity backup
What is the key consideration during design phase for a service provider to ensure that they can effectively process the termination of a service instance?
A. Create a retention period for private user data and user PCI data
B. Provide a chargeback bill or showback report to ensure account closure
C. Incorporate a service grace period to prevent the actual deletion of the instance
D. Archive the associated service data regardless of the user requirements
Your company requires a service funding model that will allow it to make short term spending decisions as part of an incremental strategic spending program. Which funding model should you recommend?
A. Central
B. Usage
C. Project
D. Hybrid
An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.
What would you recommend as a preferred approach to building services in their service catalog?
A. Dedicate resources to build perfect services that go beyond customer needs
B. Offer services that are of highest priority to IT in the service catalog
C. Use an agile, iterative way to quickly build services through a phased approach
D. Offer all IT capabilities as services to the customer to provide greater choice
In a hypothetical future scenario, a CFO wants the corporation's intelligent lighting system to turn on only when humans are present, as well as change color depending on the time of day and local weather conditions.
What emerging 3rd Platform technologies would enable the desired capabilities?
A. Big data analytics and augmented humans
B. Internet of Things and sensor networks
C. Sensor networks and big data analytics
D. Augmented humans and Internet of Things
A large IT organization has committed to transition to ITaaS. What changes would need to happen in the IT organization to adopt this model?
A. IT organization would move from a strategic business partner to a cost center view
B. All the products and services would be delivered by the lines of business (LOBs)
C. New service related roles and responsibilities would emerge to support the model
D. Business users would acquire services that meet their needs quickly only through IT
As a cloud architect you are helping your company plan for cloud services and you are working with a diverse cloud team. You have targeted four key initial services and you have highlighted the following key considerations for each service:
Determine who can access it and what can they do with it Use overall management to map dependencies across the service Define the workflow to instantiate the service
Your cloud team asks you which service area each of these considerations will most likely map to. What should be your response?
A. SLA, Operational Management, and Orchestration
B. Service Visibility, SLA, and Service Termination
C. Service Offering, Service Visibility, and SLA
D. Service Offering, Operational Management, and Orchestration
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