E20-920 Exam Details

  • Exam Code
    :E20-920
  • Exam Name
    :Cloud Services Expert Exam for Cloud Architects
  • Certification
    :EMC Certifications
  • Vendor
    :EMC
  • Total Questions
    :108 Q&As
  • Last Updated
    :Jul 11, 2026

EMC E20-920 Online Questions & Answers

  • Question 41:

    An organization is currently virtualized, and the CIO is planning for the transition to ITaaS. They are striving to make significant changes to internal IT processes and policies to streamline operations, and improve service levels by implementing an on-demand self-surviving capability for their business users.

    Which tool allows the users to provision resources dynamically to absorb load changes and also provides the speed of execution required for service deployment?

    A. Orchestration
    B. Chargeback
    C. Monitoring
    D. Service reporting

  • Question 42:

    What key features do Web Scale infrastructure and applications share that contribute to their success?

    A. Intelligent hyper-optimized applications, clustered architecture, low OPEX, and HA design
    B. HA design, distributed architecture, low OPEX, and design for failure
    C. Clustered architecture, design for failure, HA design, and intelligent hyper-optimized applications
    D. Design for failure, intelligent hyper-optimized applications, distributed architecture, and low OPEX

  • Question 43:

    The principles of Autonomy, Abstraction, Discoverability, Composability, and Reusability are all principles of what?

    A. Application profiling
    B. Service characteristics
    C. Delivery models
    D. Service inventory

  • Question 44:

    A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction. What impact would this type of structure have on customer satisfaction?

    A. Reduction in the supported number of tenants
    B. Delays with service authentication
    C. Decrease in service performance
    D. Delays in problem resolution

  • Question 45:

    The operations department of a major hosting provider is under pressure to deliver services more quickly. They have a large number of tools for managing IT technologies across the data center. Although investments in virtualization and automation have been made, it still takes months to provision basic IT services to meet new customer demands. Hence, the provider is considering offering cloud services.

    What is a key focus area for driving higher operational efficiency and associated profits?

    A. Re-design and strengthen the architecture to ensure that the components within the data center are modular and can be reused
    B. Deliver customer services derived from an approved set of standardized service templates, establish change control to manage the life cycle of the templates
    C. Provide a custom capability for each customer based on analysis of the application architecture; use shared services where possible
    D. Deliver custom services using automation tools, apply change control to the tools to minimize change; develop reusable components to build environments

  • Question 46:

    An IT organization is transitioning to cloud services to support an ITaaS model. The CIO has informed their directors that IT must be managed like a business. What must IT do to meet this strategic goal?

    A. Complete with the lines of business for company profits
    B. Complete with offerings from cloud providers
    C. Contribute to the company by becoming a cost center
    D. Become the single source for cloud services

  • Question 47:

    An IT organization is very traditionally structured. The lines of business (Lobs) have been facing difficulties with the representativeness of IT. The IT organization wishes to move to an ITaaS implementation. What would be a benefit to the LOBs?

    A. Improve the skill sets required for personnel in the LOBs.
    B. Increase the visibility of products and services across the IT organization.
    C. Get more budgets to run their business applications to meet SLAs.
    D. Respond quickly to the marketplace with new products.

  • Question 48:

    A company plans to offer CRM, CDN, and ERP services. According to NIST, which services categories correspond to these offerings?

    A. CRM: PaaS; CDN: PaaS; ERP: IaaS
    B. CRM: IaaS; CDN: IaaS; ERP: SaaS
    C. CRM: IaaS; CDN: SaaS; ERP: PaaS
    D. CRM: SaaS; CDN: IaaS; ERP: SaaS

  • Question 49:

    Your company requires a service funding model that will allow it to make short term spending decisions as part of an incremental strategic spending program. Which funding model should you recommend?

    A. Central
    B. Usage
    C. Project
    D. Hybrid

  • Question 50:

    DRAG DROP

    A company has an on-demand self-service portal. What is the most likely sequence of events in the service catalog when an IaaS service is provisioned?

    Select and Place:

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