A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.
What impact would this type of structure have on customer satisfaction?
A. Reduction in the supported number of tenants
B. Delays with service authentication
C. Decrease in service performance
D. Delays in problem resolution
An appliances manufacturing company that has been in business for many decades is concerned about the slowing growth in their business. They feel that this is mainly due to not being able to retain customers.
Which industry force and related technology need might be impacting this?
A. Need for social networks to advertise appliances
B. Need for intelligent machines to produce appliances
C. Need for mobile applications to buy appliances
D. Need for big data analytics to detect buying trends
An IT organization for a leading apparel retailer has a relatively small budget to deliver IT services. They are functioning in a legacy operating model and face typical challenges of up-front costs, underutilized resources, and low productivity.
What is the most important financial goal for them in offering cloud services?
A. Adopt a Cost to Serve model
B. Reduce their capital expenses
C. Be more transparent about their costs
D. Hire executives with strong financial backgrounds
In addition to the service template, what other information do you need to create a standardized service offering?
A. Rules, policies, and constraints
B. Policies, orchestration, and rules
C. Limits, rules, and constraints
D. Constraints, rules, and orchestration
A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and
events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?
A. Inability to provide accurate pricing models
B. Inability to calculate fixed costs
C. Time consuming root cause analysis D. Lack of control over service placement
An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics. You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs.
The following attributes from the table have been identified:
Consideration: bundling services increases complexity Benefit: replaceable components, improved recovery from failure Trade off: very finite capability
What characteristics correspond to the identified attributes?
A. Discoverable, Composable, and Idempotent
B. Discoverable, Reusable, and Autonomy
C. Composable, Loosely Coupled, and Autonomy
D. Idempotent, Loosely Coupled, and Reusable
A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications. Which type of APIs are these?
A. Infrastructure
B. Service
C. Application
D. Configuration.
You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?
A. Begin development of a self-service portal for the business to develop and deploy applications
B. Attempt to consolidate vendors of hardware and software running in the environment by simplifying workloads
C. Identify applications with workloads that run infrequently or that require boutique services for migration to the cloud
D. Initiate a cloud comparison initiative to compare the price of competing cloud alternatives
An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:
Respond to infrastructure outages within 4 hours Offer multiple availability zones Ensure application up-time of 99.9% Provide monthly billing reports
Why would the public cloud provider disagree with these terms?
A. IaaS instances are virtual and therefore do not require a monthly bill.
B. Availability zones must span multiple cloud providers.
C. Application up-time is not the responsibility of other cloud provider.
D. Infrastructure outages are not the responsibility of the cloud provider.
A company is designing their service catalog. They plan to manage access to offered services based on the job functions of their consumers. What is this an example of?
A. Role-based access control
B. Single sign-on
C. Security profiles
D. Resource monitoring
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