E20-920 Exam Details

  • Exam Code
    :E20-920
  • Exam Name
    :Cloud Services Expert Exam for Cloud Architects
  • Certification
    :EMC Certifications
  • Vendor
    :EMC
  • Total Questions
    :108 Q&As
  • Last Updated
    :Jul 11, 2026

EMC E20-920 Online Questions & Answers

  • Question 51:

    An organization falls under the compliance regulations for PCI. The organization will deploy applications in the public cloud and wants to use a public cloud provider that is PCI compliant. How does the organization confirm compliance?

    A. Provide third party audit documentation to the provider for review
    B. Review the provider's compliance controls and third party audit documentation
    C. Review the provider's infrastructure logs and access logs
    D. Provide application logs to the provider for review

  • Question 52:

    A company is considering transitioning to ITaaS. During an exploratory discussion, a potential stakeholder asks for clarification on the key difference(s) between traditional IT services and a cloud services. What is the correct response?

    A. A traditional IT service is often provided without accounting for direct cost or business value to the lines of business; a cloud service is packaged to provide business value to the lines of business and support direct costing through showbacks.
    B. A traditional IT service views the physical network architecture as a manually-scaled system; a cloud service relies on an underlying layer of scalable network architecture.
    C. A cloud service is any service that uses one of the five tenets of cloud computing; a traditional IT service uses guidelines from a more traditional computing model.
    D. Both traditional IT services and cloud services are capable of driving value for the lines of business through service catalogs and degrees of automation; cloud services make use of cloud tenets and are designed to scale vertically.

  • Question 53:

    A service provider is preparing to offer PaaS. One of the challenges they are facing is incorporating the cost of databases. What should you recommend as the best way to include this in the costing model?

    A. Treat database licensing as a variable cost in the model
    B. Treat database licensing as a fixed cost in the model
    C. Treat database licensing as a hybrid cost in the model
    D. Ignore database costs in the model

  • Question 54:

    An IT organization adopted the ITaaS model to offer services to their business units. They want to assess their readiness for creating and operating cloud services. What would be an appropriate assessment for them to perform related to governance?

    A. Assess the readiness of the current service catalog
    B. Determine the cost information needed for charging any service
    C. Assess the skills of the IT staff to determine training needs
    D. Assess the compliance needs and requirements for any service

  • Question 55:

    What is the key consideration during design phase for a service provider to ensure that they can effectively process the termination of a service instance?

    A. Create a retention period for private user data and user PCI data
    B. Provide a chargeback bill or showback report to ensure account closure
    C. Incorporate a service grace period to prevent the actual deletion of the instance
    D. Archive the associated service data regardless of the user requirements

  • Question 56:

    An organization wants to provide IaaS capabilities in a hybrid cloud. They have the following requirements:

    -Each line of business must have access to its own services

    -Templates will be shared

    -Service templates should be as generic as possible

    -

    Data encryption should be provided for only services that require it

    -

    Each instance should use Microsoft Active Directory for authentication

    -Each instance should have the latest OS patches applied

    How can these requirements be addressed in a cloud design?

    A. Add a single shared template to the service catalog Provide orchestration workflows to create a tenant and then instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates
    B. Configure multiple tenants in the service catalog Add a single template to the service catalog Provide orchestration workflows enabling instance creation, customization and tenant assignment Provide orchestration workflows enabling data encryption and authentication Enable a configuration manager for OS updates
    C. Add one template to the service catalog with encryption enabled Provide orchestration workflows to instantiate and customize instances Provide orchestration workflows to enable authentication Enable a configuration manager policy for OS updates and tenant configuration
    D. Configure multiple tenants in the service catalog Add a single shared template to the service catalog Provide orchestration workflows enabling data encryption and authentication in the template Provide orchestration workflows enabling instance creation, customization and tenant assignment Enable a configuration manager policy for OS updates

  • Question 57:

    A line of business has been using a public cloud provider and is now seeking services from the internal IT department. The line of business (LOB) has concerns about service performance and availability. They also want to have a clear and logical description of services, capabilities, and key performance indicators. The organization would like to better understand support responsibilities and warranties.

    What should the LOB obtain from the IT department to satisfy concerns?

    A. SLO
    B. Service offering
    C. Service template
    D. SLA

  • Question 58:

    An organization wants to provide IaaS capabilities in a private cloud. They have the following requirements:

    Each line of business must have access to its own services and templates Service templates should be as generic as possible Data encryption should be provided for only services that require it Each instance should use Microsoft Active Directory for authentication Each instance should have the latest OS patches applied

    How can these requirements be addressed in a cloud design?

    A. Add one template to the service catalog Provide orchestration workflows to create a tenant and then instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates
    B. Add one template to the service catalog Provide orchestration workflows to instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates and tenant configuration
    C. Configure multiple tenants in the service catalog Add a template to the service catalog for each tenant Provide orchestration workflows to instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates
    D. Configure multiple tenants in the service catalog Add a single template to the service catalog Provide orchestration workflows to instantiate and customize instances and then assign it to a tenant Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates

  • Question 59:

    A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications. Which type of APIs are these?

    A. Infrastructure
    B. Service
    C. Application
    D. Configuration.

  • Question 60:

    An IT organization in a technology company is in the process of adopting cloud services in an ITaaS model. They are seeking to reduce their operating costs while delivering business aligned services. What is the most effective way to do so?

    A. Implementing automation in delivery of services
    B. Increasing utilization by encouraging multi-tenancy
    C. Implementing a service catalog and enabling self-service
    D. Aligning IT staff with lines of business to ensure agreement with business objectives

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