An organization is categorizing their existing services against service characteristics to determine how ready each one might be for the catalog. Part of this effort involves looking at the following three attributes for each service characteristic: considerations, benefits, and tradeoffs.
What attributes correspond to the following characteristics: Loosely Coupled, Idempotent, and Service Contract?
A. Consideration: late or dynamic binding of services Benefit: development and implementation cost reduction Tradeoff: complexity grows as number of services increases
B. Consideration: late or dynamic binding of services Benefit: improves reliability and scale Tradeoff: high degree of cooperation and agreement of design standards and conventions
C. Consideration: standardized service contracts and metadata definitions Benefit: improves reliability and scale Tradeoff: complexity grows as number of services increases
D. Consideration: standardized service contracts and metadata definitions Benefit: development and implementation cost reduction Tradeoff: high degree of cooperation and agreement of design standards and conventions
An organization has been providing web services within their private cloud. The web services, deployed through a service catalog, depend on a database resource in the private cloud.
The organization decided to make these web services availability globally by using a public cloud provider. However, once of the web services were deployed into the public cloud, users started complaining about poor performance.
Which solution would most likely improve performance of the web services.
A. Balance the load globally across multiple instances of the database
B. Re-architect the web-service to be deployed as a month coupled
C. Re-architect the web-service to be loosely coupled with the database
D. Balance the load globally across multiple instances of the web service.
An IT organization is in the process of transitioning to an ITaaS model and adopting cloud services. The Chief Information Officer (CIO) is very concerned about the cultural shift in mindset that will be required in order to achieve success.
What might this concern be?
A. It has to change from reacting to problems towards proactively creating services that meet business needs.
B. IT staff have to learn to focus only IT efficiently and costs
C. Lines of business have to culturally change and only adopt IT's service offering to prevent Shadow IT
D. External service providers have to be retained to educate IT stuff on operating like one of them
A service provider is starting a new business for providing cloud services. However, they are concerned that their cloud infrastructure design needs to be validated by usage over time and then adjusted to handle heavy loads.
What can they do to mitigate this concern with paying customers?
A. Not accept any heavy loads until the design has been validated
B. Re-design their cloud infrastructure to accommodate heavy loads
C. Design their costing model to include loss of unhappy customers
D. Include a reimbursement policy for service outages in the SLA
An organization wishes to more efficiently produce services by unifying processes and methods from various departments to provide more cross functional integration. To achieve these goals, all elements of the infrastructure will be software driven and manual processes will be automated as much as possible.
What practice is this organization trying to adopt?
A. DevOps
B. Service Oriented Architecture
C. Governance
D. Agile
The principles of Autonomy, Abstraction, Discoverability, Composability, and Reusability are all principles of what?
A. Application profiling
B. Service inventory
C. Delivery models
D. Service characteristics
An IT department is using a number of tools to automate the expansion and contraction of the cloud resource pools. Which cloud feature are they implementing?
A. Elasticity
B. Monitoring
C. Trust zones
D. Chargeback
A company wishes to transform to using cloud services. They have a good understanding of Service Oriented Architecture (SOA), but have not established the needed education, teamwork, and discipline to take them through the full ITaaS implementation.
As their cloud architect consultant, you need to take them to the next level in the service orientation maturity model. What is the next level?
A. Service Aligned
B. Service Capable
C. Service Aware
D. Self-Service
You are responsible for building Service Level Agreements (SLAs) for your company. When building them for the service lifecycle of a cloud application, what should you consider?
A. SLA updates may be needed due to the availability of new markets
B. New SLAs should be created with the release of scheduled enhancements
C. SLAs should incorporate all necessary requirements when they are created
D. SLAs are contractual and cannot be changed without customer consent
A line of business has been using a public cloud provider and is now seeking services from the internal IT department. The line of business (LOB) has concerns about service performance and availability. They also want to have a clear and logical description of services, capabilities, and key performance indicators. The organization would like to better understand support responsibilities and warranties.
What should the LOB obtain from the IT department to satisfy concerns?
A. SLO
B. Service offering
C. Service template
D. SLA
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