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CMQ-OE Real Exam Questions

Certified Manager of Quality/Organizational Excellence Exam

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Question 1 Single choice

When a company wide professional development program is being planned, which of the following factors should be considered first?

  1. A

    Areas of customer dissatisfaction

  2. B

    Organizational job descriptions

  3. C

    Resources available for education

  4. D

    Corporate mission and strategy

Show answer and explanation

Correct answer: D

Question 2 Single choice

Uses of a matrix-type chart include:

I. Deploying the voice of the customer throughout the organization.
II. As a spreadsheet to allocate resources by type over time.
III. Analyzing a portfolio of projects against a set of criteria to determine relative priority of each project for implementation.
IV. Displaying the estimated time span of tasks within a project over the duration of the project.

  1. A

    II, III, and IV only

  2. B

    II only

  3. C

    I, II, III, and IV

  4. D

    II and III only

Show answer and explanation

Correct answer: C

Question 3 Single choice

When a team seems unable to stay focused, which of the following actions by the team leader will be most effective?

  1. A

    Using an agenda with time estimates for each item

  2. B

    Replacing team members who cause distractions with new members

  3. C

    Assigning team members to write topics or items on flipcharts for all the members to see

  4. D

    Reminding the team members that they are individually responsible for the team's overall success

Show answer and explanation

Correct answer: A

Question 4 Single choice

Which of the following statements is most constructive when a team is reviewing the performance of one of its members?

  1. A

    "Meets regularly with other team members."

  2. B

    "Checks results of other team members' work."

  3. C

    "Writes clear and succinct meeting minutes."

  4. D

    "Scored well on the Myers-Briggs test."

Show answer and explanation

Correct answer: D

Question 5 Single choice

A chairperson may be a leader and/or manager, depending much upon the influence he or she may have on an organization and the decision authority granted. There are many roles a manager may perform.
As a trainer he/she:

  1. A

    Organizes, people, ideas and things to achieve the enterprise's objectives

  2. B

    Builds an enterprise structure that supports the strategic goals and objectives

  3. C

    Embraces the principles, morals, and norms of the society in which organization impacts

  4. D

    Imparts knowledge and teaches skills to others

Show answer and explanation

Correct answer: D

Question 6 Single choice

This individual may be perceived as a leader by his or her subordinates, peers and bosses for exhibiting one or more of these qualities:

1. Knowledge
2. Skills
3. Experience
4. Charisma
5. Action
6. Convincing speech
7. Empathy
8. Ethics
9. Empowerment
10. Collaboration
11. Support

Who is this?

  1. A

    Cause leader

  2. B

    Organization leader

  3. C

    Opinion leader

  4. D

    Public leader

Show answer and explanation

Correct answer: B

Question 7 Single choice

A company has entered into a partnership with a key supplier. All other sources for this key component have been eliminated. An auditor reports that the qualifying audit done by the previous auditor contained a significant omission.
In this situation, the quality manager should do which of the following first?

  1. A

    Inform the supplier of the problem

  2. B

    Inform the chief executive officer of the omission

  3. C

    Issue a stop-work order to prevent further impact to the organization

  4. D

    Assess the impact of the auditor's omission

Show answer and explanation

Correct answer: D

Question 8 Single choice

Mystery shopping is a term that applies to:

  1. A

    Use of random sampling to collect audit information.

  2. B

    Management by walking around (MBWA) for the retail industry.

  3. C

    Anonymous observation of customer service practices.

  4. D

    Verification of accuracy and reliability of sales data.

Show answer and explanation

Correct answer: C

Question 9 Single choice

One advantage of using a single-source supplier strategy is that it will:

  1. A

    reduce lot-to-lot variation

  2. B

    reduce shipping costs

  3. C

    improve contingency planning

  4. D

    improve supplier benchmarking results

Show answer and explanation

Correct answer: A

Question 10 Single choice

One of the best ways to identify what Juran calls the "vital few" customers is through

  1. A

    a customer satisfaction survey

  2. B

    a Pareto analysis

  3. C

    statistical process control (SPC)

  4. D

    sales analysis

Show answer and explanation

Correct answer: B