ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 1:

  Which of the following team-building techniques is an effective way of helping a team through the storming stage?

  A. Developing team members' understanding of how to manage change
  B. Developing agreements about how decisions are made and who makes them
  C. Involving team members in developing project plans and clarifying their individual roles
  D. Using team members' skills, knowledge, and experience
  B. Developing agreements about how decisions are made and who makes them

• Question 2:

  One of the best tools for assessing the impacts of identified risks in the design of a hydroelectric dam and power station is:

  A. Failure mode and effects analysis
  B. Mean time between failure
  C. Cost of poor quality
  D. Reliability studies
  A. Failure mode and effects analysis

• Question 3:

  Which of the following statements is true about special causes of variation that are under the control of a machine operator?

  A. They have assignable causes and make up a small part of all variations.
  B. They have assignable causes and make up the majority of all variations.
  C. They are system problems and make up the small of all variations.
  D. They are system problems and make up a majority part of all variations.
  D. They are system problems and make up a majority part of all variations.

• Question 4:

  A team with representatives from internal customers and internal suppliers has been established to identify and implement improvements in incoming and outgoing processes from the production department. Who is responsible for developing the measurement needed to monitor this change?

  A. The quality engineer
  B. The customers on the team
  C. The suppliers on the team
  D. The project team as a whole
  A. The quality engineer

• Question 5:

  Which of the following metrics can be used to measure the internal performance of various departments at the operational level?

  A. Inventory turns
  B. Earned value
  C. Return on investment
  D. Throughput
  A. Inventory turns

• Question 6:

  Self-directed learning refers to:

  A. Self-paced learning in some combination of print material, computer- aided testing and simulations, CD-ROMs, and so on.
  B. The choice an individual has as to what he or she wishes to learn.
  C. Training always delivered without the presence of an instructor or advisor.
  D. Any training not delivered in a classroom setting.
  A. Self-paced learning in some combination of print material, computer- aided testing and simulations, CD-ROMs, and so on.

• Question 7:

  A focus group consisting of external customers would be useful to:

  I. Collect data that can be used to construct a customer survey.

  II. Test the acceptability of a proposed new service.

  III. Validate customer satisfaction across the entire customer base.

  IV.

  Identify ways an existing service could be improved.

  A. I, II, III, and IV
  B. IV only
  C. I, II, and IV only
  D. II and III only
  C. I, II, and IV only

• Question 8:

  In order to acquire state funding, a nonprofit agency must conform to designated quality standards. The director has chosen the Baldrige criteria as a guideline to develop a new quality system. Traditionally, the agency has been loosely structured with little documentation or internal accountability. To avoid roadblocks, which of the following approaches would be best for getting the system started?

  A. Bringing in a consultant to design and implement the system
  B. Adjusting the Baldrige criteria to fit the agency culture
  C. Using a cross-functional design team to develop the system
  D. Reassuring the agency staff that their workloads will not increase
  C. Using a cross-functional design team to develop the system

• Question 9:

  Senior management has decided to convert the company's traditional inventory system to a just-in-time (JIT) program and plans to provide training on JIT to the entire workforce. In this situation, which of the following steps should be taken first?

  A. Conduct a pilot program for a small group of employees before expanding the training to the entire group
  B. Survey the employees to determine the extent of training required
  C. Review in-house training materials to determine whether they can be applied to the JIT program
  D. Identify training providers who have the necessary expertise to deliver training or training curriculum on JIT
  A. Conduct a pilot program for a small group of employees before expanding the training to the entire group

• Question 10:

  In cultural and human interactions, misunderstandings at the informal level are most damaging because:

  A. breaking an informal rule can affect relationships
  B. informal actions are uncontrollable
  C. a violation of an informal rule is not the responsibility of either party
  D. the parties are too embarrassed to explain their reactions
  D. the parties are too embarrassed to explain their reactions