ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 71:

  When a project team is monitoring the schedule variance of a project, which of the following is the most important question to ask first?

  A. "How much variation in the schedule did we expect initially?"
  B. "Does the variance have any impact on the end date of the project?"
  C. "Do we need to reduce the scope of the project to counteract the variance?"
  D. "Will the customer allow reasonable delays in the project?"
  B. "Does the variance have any impact on the end date of the project?"

• Question 72:

  The primary reason that senior management should be involved in quality training is to:

  A. explain quality principles and concepts to all employees
  B. acquire an awareness of and a visible commitment to quality
  C. provide the technical skills necessary to design and implement the quality system
  D. provide the skills necessary to assist colleagues in the design of the quality system
  B. acquire an awareness of and a visible commitment to quality

• Question 73:

  The logistics component of a supply chain management system should be used to

  A. monitor the cost of transporting goods between suppliers and the customer
  B. monitor product delivery times in just-in-time (JIT) systems
  C. reduce the cost of handling, inventorying, and transporting products
  D. reduce the cost of receiving products from suppliers
  C. reduce the cost of handling, inventorying, and transporting products

• Question 74:

  All but one of the following relates to how adults learn. Which one?

  A. Adults have learned to do what they are told to do, and therefore learn what they are told to learn.
  B. Adults need to know why they should learn something and have a need to self-direct their learning.
  C. Adults sense that it is time to learn when they experience a need to know or to be able to perform more satisfactorily.
  D. Adults are preconditioned before entering a learning situation, which affects their responsiveness to the learning experience--relative to both the process and the content.
  A. Adults have learned to do what they are told to do, and therefore learn what they are told to learn.

• Question 75:

  When a quality improvement program is being implemented in an organization, which of the following employees should be trained first?

  A. Upper management
  B. Middle management
  C. Line supervisors
  D. Production workers
  C. Line supervisors

• Question 76:

  Which of the following elements is necessary for effective policy deployment?

  A. Employee goals and department goals must be considered independently.
  B. Supervisors must specify goals for individual employees.
  C. Area managers must align their area goals with the corporate plan.
  D. Senior management must review individual employee and department goals annually.
  D. Senior management must review individual employee and department goals annually.

• Question 77:

  One method to monitor perf and determine actions to satisfy customers is the use of balanced scorecards. While there are many perspectives to consider in a scorecard, what is a good set to start with?

  A. Mission, vision, values, business strategy
  B. Human resources, information systems, production, supplier
  C. Financial targets, customer goals, competitor strengths, supplier performance
  D. Financial target, customer goals, internal activities, learning and growth of organization
  D. Financial target, customer goals, internal activities, learning and growth of organization

• Question 78:

  A shop floor technician has recorded the following data:

  Machine 1 has an average of 12. 6 inches for 10 samples.

  Machine 2 has an average of 12. 5 inches for 20 samples.

  The samples taken from these two machines can be compared in which of the following ways, if any?

  A. They are statistically the same parts.
  B. They are statistically different parts.
  C. They cannot be compared because they have used different sample sizes.
  D. They cannot be compared without knowing the standard deviations of the samples.
  C. They cannot be compared because they have used different sample sizes.

• Question 79:

  Rank in order, from first to last, the following steps to creating a new service organization.

  1. Implement new tactics at the front line

  2. Clarify the service strategy'

  3. Evaluate the present level of service quality

  4. Educate the organization

  A. 2, 1, 3, 4
  B. 2, 4, 1, 3
  C. 3, 2, 4, 1
  D. 3, 4, 1, 2
  B. 2, 4, 1, 3

• Question 80:

  Which of the following departments would be most effective in establishing customer requirements for a company's new or expanded business opportunities?

  A. Marketing and sales
  B. Research and development
  C. Engineering
  D. Operations
  B. Research and development