ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 11:

  Rank in order, from first to last, the following steps in the feedback loop for effective project management.

  1. Communicate desired outcomes to the organization

  2. Create a prototype of desired outcomes

  3. Test desired outcomes in real-time

  4. Document affected improvements

  A. 2, 3, 1, 4
  B. 2, 4, 3, 1
  C. 3, 1, 2, 4
  D. 4, 2, 3, 1
  C. 3, 1, 2, 4

• Question 12:

  Studies in the healthcare field have identified stethoscopes as one major cause of patient infections. To combat this cause, all healthcare professionals are urged to sterilize their stethoscopes before and after using with each patient. What approach would be best to ensure that this happens?

  A. Provide dispensers with sterilization pads at the entrance to all patient rooms, examining rooms, labs, and operating areas. Periodic unscheduled audits will be taken of the number of pads used. Praise or reprimand will be given based on audit findings.
  B. Same as A above except each wrapper includes a coupon for entering a weekly drawing for a prize of one's choice, and no audit will be conducted.
  C. Same as A above, except wrappers are saved and turned in to supervisor/ department head at end of each shift and no audit will be conducted. Cooperating professionals will receive positive reinforcement for taking action, regardless of number of wrappers submitted.
  D. Professionals working in each unit will be allowed to design their own unit's nonmonetary incentive/reminder for participating in the stethoscope sterilization initiative.
  D. Professionals working in each unit will be allowed to design their own unit's nonmonetary incentive/reminder for participating in the stethoscope sterilization initiative.

• Question 13:

  Design for six sigma most commonly uses which of the following tools?

  A. 5 whys
  B. Root cause analysis
  C. Process decision program chart
  D. DOE
  B. Root cause analysis

• Question 14:

  Theory of constraints:

  A. Follows the steps in the process.
  B. Follows the processes in the system.
  C. Follows the flow of money.
  D. Follows after process reengineering.
  C. Follows the flow of money.

• Question 15:

  Which of the following methods is used to listen to customers to learn exactly what they want and then, using a logical system, determine how best to fulfill those needs with available resources?

  A. Quality planning and analysis
  B. Quality control
  C. Quality assurance
  D. Quality function deployment
  D. Quality function deployment

• Question 16:

  A hospital has hired a quality manager as a consultant to assist in bringing continuous quality improvement practices into its organization. In this situation, the quality manager should initially meet with

  A. nursing staff representatives to schedule future training logistics
  B. the board of directors to discuss the applicability of an industrial model
  C. physicians to flowchart the diagnostic process
  D. hospital administrators to plan an initial systems evaluation
  D. hospital administrators to plan an initial systems evaluation

• Question 17:

  A process capability study is designed to show the

  A. potential for errors in a process
  B. range of variation in process
  C. capacity of a process
  D. cause of special effects in a process
  B. range of variation in process

• Question 18:

  Which of the following types of customer expectations is also a common cause of customer dissatisfaction?

  A. Implicit expectations
  B. Indifferent expectations
  C. Cost-benefit factors
  D. Delight
  C. Cost-benefit factors

• Question 19:

  A company is considering converting a portion of its existing manufacturing space to storage in order to reduce dependence on an external warehouse. The following information reflects the results of a cost-benefit analysis.

  

  What is the total cost of the project?

  A. $40,000
  B. $51,000
  C. $61,000
  D. $63,000
  C. $61,000

• Question 20:

  A tool used to assess the readiness of the organization to embrace and institutionalize change is:

  A. Management review.
  B. Hoshin planning.
  C. Nominal group technique.
  D. Force-field analysis.
  D. Force-field analysis.