ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 81:

  Which of the following is included in Kaizen?

  A. Quality function deployment (QFD)
  B. Ishikawa diagram
  C. Tree diagram
  D. 5 whys
  A. Quality function deployment (QFD)

• Question 82:

  Which of the following are good reasons for including workforce personnel on project teams?

  I. Provide subject matter expertise.

  II. Reduce the upper management time commitment.

  III. Increase worker participation in the improvement process.

  IV.

  Reduce the direct-labor allocation on over-budget product lines.

  A. I and III only
  B. II and IV only
  C. I, III, and IV only
  D. I, II, III, and IV
  A. I and III only

• Question 83:

  The manager for a quality improvement project at an organization receives the project charter during the initiation phase of a project. Which of the following information should the expect to find in this document?

  A. The initial project requirements, constraints, and assumption
  B. The work breakdown description (WBS) for the project
  C. The communications plan for this project
  D. The detailed risk assessment and the corresponding contingency plans for each risk
  A. The initial project requirements, constraints, and assumption

• Question 84:

  What is the first step in creating change?

  A. Establishing a strategic plan
  B. Identifying stakeholders
  C. Developing a vision
  D. Anticipating resistance
  C. Developing a vision

• Question 85:

  Which of the following is not a type of organizational structure?

  A. Strategic
  B. Process
  C. Collateral
  D. Matrix
  A. Strategic

• Question 86:

  An acute-care unit of a medium-size hospital wants to develop a standardized approach to root cause analysis to improve diagnostic effectiveness. What tools should they consider for their "toolbox"?

  I. Flowchart

  II. Check sheet and Pareto chart

  III. Fishbone chart

  IV.

  Five whys

  V.

  Histogram and scatter diagram

  VI. Control charts

  VII.

  DMAIC

  A. II, III, IV, and VII only
  B. VII only
  C. IV and VII only
  D. I, II, III, IV, V, VI, and VII
  D. I, II, III, IV, V, VI, and VII

• Question 87:

  Teams that are entering the performing stage often need help in which of the following areas?

  A. Learning how to manage change
  B. Developing an understanding of how decisions are made and who should make them
  C. Clarifying member roles and developing working relationships
  D. Identifying each team member's skills, knowledge, and experience levels
  C. Clarifying member roles and developing working relationships

• Question 88:

  Computer House Call Company has been in business for 15 years and was once considered a leader in the home computer diagnostic and repair industry. The company has relied on its highly trained and experienced technicians to maintain its reputation, however, the new quality manager has analyzed technician reports for the past three years and the analysis indicates a steady increase in the number of issues found during post-diagnostic analysis. During the same timeframe, accounting has reported an increase in requests for refunds or discounts from customers complaining about continued computer problems and inadequate computer performance. To resolve these issues, the quality manager proposes using a process improvement methodology. In an effort to gam management approval for a process improvement methodology, the quality manager should collect and present data on which of the following?

  A. Hours of technician training
  B. The number of customers served
  C. Total manufacturing costs
  D. Total cost of quality
  D. Total cost of quality

• Question 89:

  Process analysis is to a flowchart as brainstorming is to a:

  A. Checklist
  B. Scatter diagram
  C. Mind map
  D. Pareto chart
  C. Mind map

• Question 90:

  Which of the following statements are essential to understanding the theory of constraints?

  I. The system, similar to a chain, is only as strong as its weakest link.

  II. Not much improvement can occur until the weakest link is addressed.

  III. Success or failure is dictated by the interaction of the process with the system.

  IV.

  Once the weakest link is fixed, the system requires no further improvement.

  A. I, II, and III only
  B. I, II, and IV only
  C. I, II, III, and IV
  D. I and II only
  A. I, II, and III only