ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 41:

  After learning that control charts were not being used in production, the manager of a newly created quality department provided SPC training to everyone in the plant. The manager received many favorable comments about the training in the weeks immediately after the training classes, and a number of departments began creating and using control charts. However, six months later, only the finishing area was using the charts. If the manager were to survey the plant personnel at this point, which of the following measures of training effectiveness would be likely to receive a positive rating?

  A. Reinforcement
  B. Learning
  C. Behavior
  D. Results
  D. Results

• Question 42:

  Corporate headquarters has established the use of the Baldrige Award criteria as the standard for all divisions. West Division's general manager calls the quality director and says. "We do not want to use this criteria, but your job as quality director for the division will be to make it look as if we are using it." In this situation, the quality director's best response would be to tell the manager that:

  A. the standard is very useful and would improve the bottom line of the division
  B. most of the initial changes will be transparent to the general operation of the division
  C. only someone from corporate headquarters can authorize that level of change
  D. this directive came from the Chief Executive Officer and only they can change it
  C. only someone from corporate headquarters can authorize that level of change

• Question 43:

  Dissatisfied customers most often change their purchasing habits with a supplier as a result of the:

  A. supplier's location
  B. time of complaint resolution
  C. price of product
  D. lack of response from the supplier
  C. price of product

• Question 44:

  Which of the following is the most direct technique for measuring customer value?

  A. Focus groups
  B. Market test
  C. Trade-off analysis
  D. In-person interview
  D. In-person interview

• Question 45:

  Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where responsibility for decisions and implementation are turned over to the employee is:

  A. High task; low relationship
  B. High task; High relationship
  C. High relationship; Low task
  D. Low relationship; Low task
  D. Low relationship; Low task

• Question 46:

  The quality manager for Acme Company has been asked by Sloan Tools, a neighboring company, to provide Sloan employees with the same SPC training that Acme developed and uses for its employees. Sloan operates in a different industry from Acme but believes that its employees can benefit from the SPC training. In this situation, the Acme quality manager should take which of the following actions?

  A. Discuss the offer with Acme management, since the training was developed by Acme
  B. Turn down the offer to avoid any actual or perceived conflict of interest
  C. Accept the offer as an opportunity to gain knowledge that will ultimately benefit Acme
  D. Accept the offer, since Sloan is not a competitor
  C. Accept the offer as an opportunity to gain knowledge that will ultimately benefit Acme

• Question 47:

  Which of the following questions should a company ask before adopting a new technology?

  A. "Will it solve our existing problems or only create new ones?"
  B. "Will it eliminate our need for updating support systems?"
  C. "Will it reduce our research and development costs?"
  D. "Will it remove our communications barriers?"
  A. "Will it solve our existing problems or only create new ones?"

• Question 48:

  According to Juran, the one element that is present in all corporate successes and absent in most failures is

  A. positive market conditions
  B. a reward and recognition program
  C. top management involvement
  D. properly trained quality staff
  C. top management involvement

• Question 49:

  Which of the following methods is considered a non-routine communication between a supplier and a customer?

  A. Certificate of compliance with test result
  B. Quarterly supplier performance report
  C. Monthly release from blanket order
  D. Nonconformance report
  D. Nonconformance report

• Question 50:

  Simulation training is becoming a more common tool in the workplace because

  A. team members need more individualized training
  B. workforces need more generalized training
  C. trainees prefer more interactive learning
  D. classroom training is becoming too expensive
  C. trainees prefer more interactive learning