ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 21:

  Which of the following best represents an effective approach to predicting future business performance?

  A. Return on investment (ROI) reporting
  B. Financial reports with actual costs from the previous year
  C. Trend analyses with leading indicators
  D. Quality system audits
  C. Trend analyses with leading indicators

• Question 22:

  During an audit of a supplier's facility, a standard rework operation is not approved for a product. According to the quality manager this operation will not be used to manufacture parts and, they ask that the issue not be identified in the audit. Which of the following steps should be taken first?

  A. Agree with the quality manager and do not identify the issue
  B. Identify the issue in the audit with the note of the quality manager comments
  C. Have the supplier document that it will not be used on the manufactured parts
  D. Report the quality manager to upper management
  B. Identify the issue in the audit with the note of the quality manager comments

• Question 23:

  Which of the following has the greatest potential to harm customer loyalty?

  A. Encouraging employees to be reactive to customer problems
  B. Surveying employees on behalf of customers
  C. Failing to train employees in problem-solving techniques
  D. Allowing gaps to develop been customer perceived
  C. Failing to train employees in problem-solving techniques

• Question 24:

  According to Deming, the main reason that employees receive poor annual performance ratings is

  A. lack of employee interest
  B. lack of a self-rating system.
  C. unclear expectations by their supervisor
  D. insufficient preparation for the appraisal interview by their supervisor
  C. unclear expectations by their supervisor

• Question 25:

  The first step in defining the requirements for any product or service is to:

  A. conduct a cost-benefit analysis
  B. define who will use it
  C. benchmark the competition
  D. form a cross-functional team
  B. define who will use it

• Question 26:

  To create a positive organizational culture, which of the following factors needs to be modeled and reinforced from top management down?

  A. Core values
  B. Profitability targets
  C. Change management
  D. Diversity
  A. Core values

• Question 27:

  A company president and the vice president of operations congratulate the quality on the outstanding increase in customer satisfaction, which was the company's number one priority. The quality manager's best response is to thank them and

  A. accept their praise on behalf of the employees throughout the company
  B. suggest that they praise the employees directly, since everyone contributed to the results
  C. remind them that more work needs to be done
  D. caution them that having such a singular focus on customer satisfaction may be misleading mn the long run
  B. suggest that they praise the employees directly, since everyone contributed to the results

• Question 28:

  If an employee compensation plan is linked to pre-established company, team, and functional area goals, the plan is described as

  A. task-based
  B. value-based
  C. performance-based
  D. objective-based
  C. performance-based

• Question 29:

  Which of the following approaches indicates that a company has aligned its human resources with its strategic goals?

  A. Paying employees appropriately for the work they do
  B. Involving employees through the use of suggestion boxes and awards
  C. Providing on-the-job training and individualized job performance feedback
  D. Developing business objectives that include measures of customer and employee satisfaction
  D. Developing business objectives that include measures of customer and employee satisfaction

• Question 30:

  At a distributor of plumbing supplies, which one of the following actions will have the most positive influence on employees to improve products, processes, and services?

  A. Provide rubber mats to relieve the fatigue of counter service personnel.
  B. Implement an inventory system that will ensure that all commonly ordered items are in stock when needed.
  C. Train all employees in the seven basic quality tools.
  D. Establish and support cross-functional process improvement teams to address processes where potential improvement is indicated.
  D. Establish and support cross-functional process improvement teams to address processes where potential improvement is indicated.