ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 61:

  Which of the following would be the best way to identify unmet customer needs?

  A. Develop an internal survey of product defects
  B. Develop a field market research study
  C. Brainstorm with a team of engineering, marketing, and quality representatives
  D. Perform a Pareto analysis on warranty returns
  B. Develop a field market research study

• Question 62:

  A training director who needs to link specific training modules to the organization's business needs should ask area managers which of the following questions?

  A. "What performance gaps could be filled by training your employees?"
  B. "What training courses have your employees taken in the past?"
  C. "What kind of training courses would you like to see developed?"
  D. "Which existing training courses should be revised in order to benefit your employees the most?"
  A. "What performance gaps could be filled by training your employees?"

• Question 63:

  Which of the following statements is true about the drivers of customer and employee satisfaction levels in the service sector?

  A. Management satisfaction drives employee satisfaction.
  B. Employee satisfaction drives management satisfaction.
  C. Employee satisfaction drives customer satisfaction.
  D. Customer satisfaction drives employee satisfaction.
  C. Employee satisfaction drives customer satisfaction.

• Question 64:

  A company needs to upgrade its inspection process which has not been changed in several years. The first action the quality manager should take is to

  A. hire a consultant to develop an appropriate problem-solving technique
  B. train a team on benchmarking and have the team conduct a benchmarking assessment
  C. automate the process using the latest technology being developed in academia and in other industries
  D. conduct a process analysis using resources from within the company
  D. conduct a process analysis using resources from within the company

• Question 65:

  Which of the following groups would benefit most from detailed training on policy implementation, tactical decision-making, teamwork concepts, and technical quality tools?

  A. Executive management
  B. Middle management
  C. Individual contributors
  D. Customers and suppliers
  B. Middle management

• Question 66:

  A corporate leader who allows division managers to control the decision-making process in their area is using what type of leadership?

  A. Consensus
  B. Contingency
  C. Consultative
  D. Nondirective
  D. Nondirective

• Question 67:

  Resource leveling is used to accomplish which of the following objectives?

  A. Optimizing the use of a project's workforce
  B. Shortening the length of project
  C. Determining the resources of a project
  D. Determining peak periods of a project's workforce overload
  A. Optimizing the use of a project's workforce

• Question 68:

  Which of the following aspects of process measurement is most likely to produce false conclusions about that process?

  A. Collecting too much data
  B. Selecting incorrect parameters to measure
  C. Acting on the results too rapidly
  D. Asking operators to collect data on their own processes
  B. Selecting incorrect parameters to measure

• Question 69:

  Which of the following factors is most likely to affect a project's cost?

  A. Increased scope of work
  B. Unreliable time estimates
  C. Supply delays
  D. Change of due dates
  A. Increased scope of work

• Question 70:

  Which of the following factors is most effective for sustaining performance on process improvement teams?

  A. Training
  B. Rewards
  C. Feedback
  D. Planning
  C. Feedback