ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 91:

  Which of the following training delivery methods would be most effective in a situation with large employee populations, multiple sites needing concurrent delivery, and high turnover rates that require continuous training?

  A. Learner-controlled instruction
  B. Classroom instruction
  C. Case studies
  D. Coaching
  A. Learner-controlled instruction

• Question 92:

  Total productive maintenance (TPM) is best described as a method:

  A. that includes prevention, improvement of productivity, and involves experts and operators
  B. similar to preventive maintenance and is relegated to the maintenance department
  C. used to translate user demands into design quality
  D. that displays a project's key activities and duration
  B. similar to preventive maintenance and is relegated to the maintenance department

• Question 93:

  A Gantt chart is useful for managing which of the following stages of a project?

  A. Final reporting
  B. Implementation
  C. Budgeting
  D. Justification
  B. Implementation

• Question 94:

  In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired. A possible solution for such a situation is:

  A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
  B. To communicate, communicate, and communicate!
  C. To ensure that authority levels are clearly spelled out for typical situations
  D. To have employees go outside the organizational walls
  B. To communicate, communicate, and communicate!

• Question 95:

  Human resources (HR) has proposed instituting a program to encourage employees to submit suggestions. Before implementing this plan. HR should do which of the following?

  A. Develop a provision for recording participation on the employee's permanent record
  B. Develop a provision for providing a reward that is proportional to the value of the suggestion to the company
  C. Obtain a commitment from management to implement suggestions that are accepted
  D. Obtain approval for the plan from employee representatives
  C. Obtain a commitment from management to implement suggestions that are accepted

• Question 96:

  Which of the following tools can be used to identify gaps between customers' perception of what they want and a supplier's ability to design and deliver that product or service?

  A. Quality function deployment
  B. Customer satisfaction surveys
  C. Design of experiments
  D. Root cause analysis
  A. Quality function deployment

• Question 97:

  Which of the following statements is true about a customer-driven organization?

  A. It views people as its greatest resource.
  B. It has a short-term focus.
  C. It measures performance in terms of bottom-line financial results.
  D. It provides quick returns on its investments.
  A. It views people as its greatest resource.

• Question 98:

  The most effective way of helping individuals manage change is to:

  A. provide them with a management policy that gives them a clear understanding of the change expected
  B. assign specific roles for them during and after the change
  C. have them participate in the change-planning process
  D. give them the opportunity to relocate to areas in the company that are not changing
  C. have them participate in the change-planning process

• Question 99:

  Which of the following types of benchmarking is used to compare similar processes that are used in different industries?

  A. Internal
  B. Financial
  C. Functional
  D. Generic
  D. Generic

• Question 100:

  The primary goal of procurement management is to:

  A. Purchase goods that meet specified requirements.
  B. Form a partnership to recognize key suppliers.
  C. Foster sole-sourcing to reduce variation.
  D. Reduce new-product development cycle time.
  A. Purchase goods that meet specified requirements.