ServiceNow CIS-HR Online Practice Questions and Exam Preparation

ServiceNow CIS-HR Online Questions & Answers

• Question 1:

  Which feature prevents editing or purging of employee documents based on an HR Profile?

  A. Retention Policy
  B. Legal Holds
  C. Security Policy
  D. Topic Detail
  B. Legal Holds

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  Explanation/Reference:

• Question 2:

  Which HR Role is typically granted to all HR Support staff, at a minimum?

  A. HR Admin [sn_hr_core.admin]
  B. HR Basic [sn_hr_core.basic]
  C. HR KB Writer [sn_hr_core.kb_writer]
  D. Document Management User [document_management_user]
  B. HR Basic [sn_hr_core.basic]

• Question 3:

  What defines the path the Case or HR Task will take when it is escalated?

  A. Assignment Rules
  B. Business Rules
  C. Matching Rules
  D. Escalation Rules
  D. Escalation Rules

• Question 4:

  The customer has a group of developers who will be tasked with making subprod updates to the HR Integrations application. Customer policy states these developers cannot be granted the System Administrator [admin] role. Which of these is the best solution for granting the appropriate access needed to complete development work in the HR application?

  A. Grant them delegated developer role to the global application scope
  B. Advise the customer this work must be completed in Production
  C. Grant them delegated developer role only to the HR Integrations application scope
  D. Submit an exception request to allow them to have the Admin role
  C. Grant them delegated developer role only to the HR Integrations application scope

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  Explanation/Reference:

• Question 5:

  Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?

  A. COE Properties
  B. COE ACL Configuration
  C. Access Policies
  D. COE Policy groups
  B. COE ACL Configuration

• Question 6:

  What role is required to access the modules in the HR Integrations application?

  A. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]
  B. HR Core Profile Reader [sn_hr_core.profile_reader]
  C. Admin [admin]
  D. HR Integrations Admin [sn_hr_integrations.admin]
  C. Admin [admin]

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html

• Question 7:

  What is the difference between a configuration and a customization?

  A. Configuration uses complex JavaScript while Customization involves field name changes and new buttons.
  B. There is no difference between Configuration and Customization.
  C. Customization uses the built-in tools in the platform while Configuration involves code changes.
  D. Configuration uses the built-in tools in the platform while Customization involves code changes.
  D. Configuration uses the built-in tools in the platform while Customization involves code changes.

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  Explanation/Reference:

  Reference: https://community.servicenow.com/community?id=community_questionandsys_id=336d8be9db9cdbc01dcaf3231f9619bd

• Question 8:

  What types of HR Document templates may be created in ServiceNow? (Choose two.)

  A. Document Templates
  B. Word document templates
  C. PDF document templates
  D. Text document templates
  A. Document Templates
  C. PDF document templates

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes

• Question 9:

  Which Lifecycle Event activity type enables you to manage the dependencies or order of activities within an activity set?

  A. Approval
  B. Notification
  C. Activity container
  D. Employee task
  C. Activity container

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  Explanation/Reference:

• Question 10:

  If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?

  A. Add it to the HR Template
  B. Add it to the HR Service configuration
  C. All Knowledge bases are searched by default
  D. Add it to the Contextual Search configuration
  B. Add it to the HR Service configuration