Exam Details

  • Exam Code
    :CIS-HR
  • Exam Name
    :Certified Implementation Specialist - Human Resource
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :173 Q&As
  • Last Updated
    :May 25, 2025

ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

  • Question 61:

    The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?

    A. User Admin [user_admin]

    B. User Writer [user_writer]

    C. User Reader [user_reader]

    D. HR User Admin [hr_user_admin]

  • Question 62:

    What are the benefits of the HR application being scoped? (Choose three.)

    A. Provides an additional layer of control over HR data.

    B. Allows HR Admins to configure the HR application.

    C. HR department has more autonomy to manage all aspects of HRSD.

    D. Allows the System Administrator complete control.

    E. HR department has full control of the global application.

  • Question 63:

    When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?

    A. Employment type

    B. Profile type

    C. Employee type

    D. User type

  • Question 64:

    What does the employees utilize when submitting a self-service request to the HR Organization?

    A. HR Catalog

    B. HR Skills

    C. HR Template

    D. HR Profile

  • Question 65:

    What is the primary purpose of HR Topic Categories?

    A. They group common HR Services.

    B. They group common HR templates.

    C. They group common HR employees.

    D. They group common HR Catalog Items.

  • Question 66:

    ServiceNow has identified 3 maturity levels for an HR customer. What are they?

    A. Managed Interactions, Self-Reliance, Smart Services

    B. Managed Interactions, Self-Help, Advanced Services

    C. No automation, Self-reliance, Smart Services

    D. Managed Interactions, Self-Reliance, Automated Services

  • Question 67:

    Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)

    A. Manager Dashboard

    B. Overview

    C. Workforce Administration Dashboard

    D. Onboarding Dashboard

    E. Employee Relations Cases Dashboard

    F. HR Case Dashboard

  • Question 68:

    An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

    A. An Assignment Rule creates a list of possible assignees

    B. A Matching Rule assigns the Case to a group

    C. The Case must be manually assigned

    D. An Assignment Rule assigns the Case to a group

  • Question 69:

    In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?

    A. Twice per day using a scheduled job

    B. Every 6 hours using a scheduled job

    C. Once a day using a scheduled job

    D. Immediately

  • Question 70:

    In which module can the HR admin manage the HR email address for incoming HR requests?

    A. HR Administration > Email Administration

    B. System Properties > Email Setup

    C. System Properties > Email Properties

    D. HR Administration > Properties

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