ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

• Question 51:

  Which Service Portal configuration option is used to customize the logo, theme, and title of the HR Service Portal?

  A. Designer

  B. Page Editor

  C. Widget Editor

  D. Branding Editor

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/concept/c_BrandingEditor.html

• Question 52:

  What is the minimum role required to access the HR Properties module?

  A. HR Manager [sn_hr_core.manager]

  B. LE Admin [sn_hr_le.admin]

  C. Admin [admin]

  D. HR Admin [sn_hr_core.admin]

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/t_HRProperties.html

• Question 53:

  What is the difference between a configuration and a customization?

  A. Configuration uses complex JavaScript while Customization involves field name changes and new buttons.

  B. There is no difference between Configuration and Customization.

  C. Customization uses the built-in tools in the platform while Configuration involves code changes.

  D. Configuration uses the built-in tools in the platform while Customization involves code changes.

  Correct Answer: D

  Reference: https://community.servicenow.com/community?id=community_questionandsys_id=336d8be9db9cdbc01dcaf3231f9619bd

• Question 54:

  Which HR Role is typically granted to all HR Support staff, at a minimum?

  A. HR Admin [sn_hr_core.admin]

  B. HR Basic [sn_hr_core.basic]

  C. HR KB Writer [sn_hr_core.kb_writer]

  D. Document Management User [document_management_user]

  Correct Answer: B

• Question 55:

  A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?

  A. All

  B. Global

  C. Group

  D. Personal

  Correct Answer: A

• Question 56:

  Which table is considered the core table for all HR Case records?

  A. Skill [cmn_skill]

  B. Incident [incident]

  C. HR Task [sn_hr_core.task]

  D. HR Case [sn_hr_core_case]

  E. HR Profile [sn_hr_core_profile]

  Correct Answer: D

  Reference: https://community.servicenow.com/community?id=community_questionandsys_id=3aa1368fdbc32f004abd5583ca961933

• Question 57:

  How many COEs may be associated with an HR Service?

  A. 5

  B. 1

  C. unlimited

  D. 10

  Correct Answer: B

• Question 58:

  Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?

  A. Skills Routing

  B. Skills Management

  C. Manage HR Skills

  D. Skills Definition

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/t_AssignHRSkillsToUsers.html

• Question 59:

  At what level is User Criteria set to control who can read and edit knowledge articles?

  A. In either the Knowledge Base or Article.

  B. In the Knowledge Article only.

  C. In the User record.

  D. In the Knowledge Base only.

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

• Question 60:

  On the HR Case form, some HR Services have associated Response templates. What determines which HR Services have Response Templates?

  A. The HR Criteria on the HR Service

  B. The HR Criteria on the Response Template record

  C. The table and conditions on the Response Template record

  D. The User Criteria on the HR Service

  Correct Answer: C