ServiceNow Human Resources Implementation CIS-HR Questions & Answers

• Question 31:

  What provides a graphical interface to create survey categories, questions, configure the details, and publish the survey?

  A. Survey Designer

  B. Survey Workflow

  C. Survey Developer

  D. Survey Portal

  Correct Answer: A

• Question 32:

  HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)

  A. Change Layout

  B. Delete Content

  C. Modify Layout

  D. Add Content

  E. Add Layout

  Correct Answer: AD

• Question 33:

  What determines when the HR Chat queue is available?

  A. Schedule field on the HR Profile

  B. Schedule field on the User record

  C. HR Chat is always available

  D. Schedule field on the Queues record

  Correct Answer: D

• Question 34:

  If you had little coding experience and were tasked with adding new pages to the customer's Employee Service Center, which Service Portal Configuration option would be best to complete the task?

  A. Page Editor

  B. Designer

  C. Widget Editor

  D. Branding Editor

  Correct Answer: A

• Question 35:

  Which of the following applications is installed with the Human Resources Scoped App: Core plugin?

  A. Employee Service Center

  B. Employee Document Management

  C. Lifecycle Events

  D. HR Case Management

  Correct Answer: A

• Question 36:

  If you wanted someone to administer the Employee Service Center without granting them the HR Admin role, which scoped Admin role would they need?

  A. Service Portal Admin [sn_hr_sp.admin]

  B. Widget Admin [sn_hr_widget.admin]

  C. Employee Files Admin [sn_hr_ef.admin]

  D. Integrations Admin [sn_hr_integrations.admin]

  Correct Answer: A

• Question 37:

  When does the platform assign a Client Role to a user?

  A. Client Roles must be manually added to each employee record

  B. When an HR Profile is created or modified for the employee

  C. Client Roles are automatically added with Group membership

  D. When a User record is created for the employee

  Correct Answer: B

• Question 38:

  What must be updated or loaded into the Customer's instance before importing the stories?

  A. Backlog

  B. Epics

  C. Products

  D. Groups

  Correct Answer: B

• Question 39:

  When the Lifecycle Events application is installed, the LE Admin role is granted to which role?

  A. HR Admin [sn_hr_core.admin]

  B. It is not added to other roles

  C. HR Basic [sn_hr_core.basic]

  D. HR Manager [sn_hr_core.manager]

  Correct Answer: A

• Question 40:

  Which field on the HR Service record defines which HR Catalog Item is associated with the Service?

  A. COE

  B. Topic Detail

  C. Template

  D. Record Producer

  Correct Answer: D