ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

• Question 31:

  If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group?

  A. Performance Analytics Data Collector [pa_data_collector]

  B. Performance Analytics Administrator [pa_admin]

  C. Performance Analytics Threshold Admin [pa_threshold_admin]

  D. System Administrator [admin]

  Correct Answer: B

• Question 32:

  What defines the path the Case or HR Task will take when it is escalated?

  A. Assignment Rules

  B. Business Rules

  C. Matching Rules

  D. Escalation Rules

  Correct Answer: D

• Question 33:

  What determines when the HR Chat queue is available?

  A. Schedule field on the HR Profile

  B. Schedule field on the User record

  C. HR Chat is always available

  D. Schedule field on the Queues record

  Correct Answer: D

• Question 34:

  If you had little coding experience and were tasked with adding new pages to the customer's Employee Service Center, which Service Portal Configuration option would be best to complete the task?

  A. Page Editor

  B. Designer

  C. Widget Editor

  D. Branding Editor

  Correct Answer: A

• Question 35:

  What provides a graphical interface to create survey categories, questions, configure the details, and publish the survey?

  A. Survey Designer

  B. Survey Workflow

  C. Survey Developer

  D. Survey Portal

  Correct Answer: A

• Question 36:

  Which of the following applications is installed with the Human Resources Scoped App: Core plugin?

  A. Employee Service Center

  B. Employee Document Management

  C. Lifecycle Events

  D. HR Case Management

  Correct Answer: A

• Question 37:

  If you wanted someone to administer the Employee Service Center without granting them the HR Admin role, which scoped Admin role would they need?

  A. Service Portal Admin [sn_hr_sp.admin]

  B. Widget Admin [sn_hr_widget.admin]

  C. Employee Files Admin [sn_hr_ef.admin]

  D. Integrations Admin [sn_hr_integrations.admin]

  Correct Answer: A

• Question 38:

  When does the platform assign a Client Role to a user?

  A. Client Roles must be manually added to each employee record

  B. When an HR Profile is created or modified for the employee

  C. Client Roles are automatically added with Group membership

  D. When a User record is created for the employee

  Correct Answer: B

• Question 39:

  What must be updated or loaded into the Customer's instance before importing the stories?

  A. Backlog

  B. Epics

  C. Products

  D. Groups

  Correct Answer: B

• Question 40:

  When the Lifecycle Events application is installed, the LE Admin role is granted to which role?

  A. HR Admin [sn_hr_core.admin]

  B. It is not added to other roles

  C. HR Basic [sn_hr_core.basic]

  D. HR Manager [sn_hr_core.manager]

  Correct Answer: A