ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

• Question 81:

  If the Match All field is checked on a User Criteria record, the user:

  A. Must satisfy at least one of the criteria to meet the conditions.

  B. Must satisfy at least of the criteria to meet the conditions.

  C. Must satisfy a majority percentage of the criteria to meet the conditions.

  D. Must satisfy all of the selected criteria to meet the conditions.

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_CreateAUserCriteriaRecord.html

• Question 82:

  What is used to create a link on an HR Case form that accesses information outside the application?

  A. HR Service

  B. Link Generator

  C. Restricted Caller Access

  D. COE Configuration

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/HRLinkGenerator.html

• Question 83:

  When a Guided Setup task is marked as complete, how can it be reopened?

  A. Closed tasks cannot be reopened

  B. Click the Mark as Incomplete button

  C. Submit a request in HI

  D. Restart the Guided Setup entirely

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/r_HRTaskViewPage.html

• Question 84:

  When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?

  A. You must be a member of the Owning Group for the Managed Document

  B. All Documents are visible

  C. Your group memberships and the Document owner field on the Managed Document record

  D. You must have created the Managed Document record

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/PDFTemplate.html

• Question 85:

  What do Client Roles define?

  A. Groups for the customer's clients.

  B. Roles that come into force if user uses a browser client.

  C. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.

  D. Access for new hires, employees, alumni, contingent, and contract workers.

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html

• Question 86:

  What determines if a user can view a Knowledge article?

  A. Can/Cannot Read User Criteria

  B. Can/Cannot Contribute User Criteria

  C. HR Criteria

  D. ACL Rules

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t_SelectUCArticle.html

• Question 87:

  Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

  A. Profile Writer [sn_hr_core.profile_writer]

  B. Profile Reader [sn_hr_core.profile_reader]

  C. HR Case Writer [sn_hr_le.case_writer]

  D. HR Case Reader [sn_hr_le.case_reader]

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/c_HRProfileSecurity.html

• Question 88:

  When creating a PDF Document Template, where does the list of Document Revisions come from?

  A. From Managed Documents

  B. From Document Templates

  C. From Knowledge Articles

  D. From System Documents

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#PDFTemplate

• Question 89:

  If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

  A. Drastic

  B. Low

  C. Major

  D. Nominal

  Correct Answer: C

• Question 90:

  When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

  A. Form [sys_ui_form]

  B. Metric Result [asmt_metric_result]

  C. Question Answer [question_answer]

  D. HR Case [sn_hr_core_case]

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/employee-form-configuration.html