A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order.
Which of these is the best method to use to ensure the activities are triggered in the appropriate order?
A. Create a new lifecycle event for each of the dependent items
B. Create separate trigger conditions for each of the dependent activities
C. Create activity containers for the dependent items
D. Create separate activity sets for each of the dependent activities
Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?
A. COE Properties
B. COE ACL Configuration
C. Access Policies
D. COE Policy groups
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that a new button on the HR case, created using the Link Generator application, is not displaying the appropriate web page. Instead, they get a Page Not Found error. You have verified that the Link configuration and script are both accurate.
What else must be done to allow the Link to work?
A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
B. You must create a custom ACL to allow the link to work.
C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
D. You must change Scope for the link to work.
Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was automatically activated.
By default, what is the Caller Access field set to?
A. Caller Denial
B. Caller Tracking
C. Caller Restriction
D. Caller Allowed
Which of the following is the key factor in determining the implementation timeline?
A. Configuration complexity
B. Types of integrations
C. Customer location
D. Customer business type
How can HR Tasks be marked as optional?
A. Set Optional to True on the HR Task Template
B. Set Optional to True on the Activity Set
C. Tasks cannot be optional
D. Set Optional to True on the HR Case form
What provides a graphical representation of other tables related to a specific table, either through class extension or reference?
A. System Structure
B. Table Map
C. System Map
D. Schema Map
What are the major HR Service Catalog components? (Choose four.)
A. HR Template
B. Assignment Group
C. HR Catalog Item
D. Matching Rule
E. Record Producer
F. HR Service
G. HR Profile
The Template field referenced on the HR Service record is used to do what?
A. Populate fields on the HR Case record
B. Filter who can access the HR Service
C. Create pre-configured responses HR professionals can use
D. Make the HR Service accessible on the Employee Service Center
When is the Record producer field needed on the HR Service record?
A. When the HR professional will be creating Cases on behalf of the employee
B. When you want the employee to request the HR Service from the Employee Service Center
C. It is always a required field
D. There is no Record producer held on the HR Service record
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