Exam Details

  • Exam Code
    :CIS-HR
  • Exam Name
    :Certified Implementation Specialist - Human Resource
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :173 Q&As
  • Last Updated
    :Jun 02, 2025

ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

  • Question 91:

    With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

    A. Article Versions related list

    B. Knowledge feedback related list

    C. Affected Products related list

    D. Translated Versions related list

  • Question 92:

    What are the key differentiators between an HR Profile record and a User record? (Choose three.)

    A. The HR Profile stores the employee's assigned delegates.

    B. The HR Profile includes group membership information.

    C. The HR Profile includes employee organizational information like Colleagues.

    D. The HR Profile stores login credential information.

    E. The HR Profile may include employee marital status.

    F. The HR Profile is intended to store confidential employee data that is pertinent for HR.

  • Question 93:

    How does ServiceNow know which HR Template to use on an HR Case?

    A. The HR Template is referenced on the HR Service record.

    B. The HR Template is referenced on the record producer form.

    C. Each COE has a specific HR Template.

    D. The HR Template is selected directly on the Catalog item.

  • Question 94:

    If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

    A. read and contribute articles

    B. read articles, but not contribute

    C. can neither read nor contribute articles

    D. contribute, but not read articles

  • Question 95:

    When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

    A. HR Service, Topic Detail, COE.

    B. HR Service, Topic Category, Activity Category, Activities, COE.

    C. HR Service, Topic Category, COE.

    D. HR Service, Topic Detail, Topic Category, COE.

  • Question 96:

    What method needs to be invoked from MatchingRuleProcessor class?

    A. processAndGetCandidates

    B. processAndGetUsers

    C. processAndGelList

    D. processAndGetArray

  • Question 97:

    The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

    A. Contextual Search configuration

    B. HR Service configuration

    C. HR Criteria configuration

    D. Knowledge Management configuration

  • Question 98:

    If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

    A. HR Service and HR Template.

    B. HR Service, HR Template, and Record Producer.

    C. HR Service.

    D. HR Service, HR Template, Record Producer, and Lifecycle event type.

  • Question 99:

    In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)

    A. Properties

    B. Gauges

    C. Dashboards

    D. Lists

    E. Overviews

    F. Forms

  • Question 100:

    If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

    A. When the HR plugins are installed, the necessary HR roles are added to the Admin role.

    B. The roles were manually granted by a ServiceNow security user.

    C. The Admin will always have access to all HR tables and data.

    D. The roles were manually granted by an HR Admin.

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