Exam Details

  • Exam Code
    :CIS-HR
  • Exam Name
    :Certified Implementation Specialist - Human Resource
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :173 Q&As
  • Last Updated
    :Jun 02, 2025

ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

  • Question 71:

    Who can generate the PDF document on an active HR Case?

    A. Only the Assigned to person

    B. Only the Subject Person's manager

    C. Only an HR manager

    D. Only the employee

  • Question 72:

    What role is required to access the modules in the HR Integrations application?

    A. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]

    B. HR Core Profile Reader [sn_hr_core.profile_reader]

    C. Admin [admin]

    D. HR Integrations Admin [sn_hr_integrations.admin]

  • Question 73:

    In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.

    If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

    A. HR Admin [sn_hr_core.admin]

    B. HR Basic [sn_hr_core.basic]

    C. KB Reader [sn_hr_core.kb_reader]

    D. KB Writer [sn_hr_core.kb_writer]

  • Question 74:

    What are some of the benefits of having separate COE tables? (Choose two.)

    A. Allows for an extra layer of security within the HR organization.

    B. Allows HR case agents to gather the right information based on the Service.

    C. Eliminates the need for an HR case agent.

    D. Eliminates the need to create database views.

  • Question 75:

    What kinds of records can be created using HR Service Activities? (Choose two.)

    A. Workflows

    B. Tasks

    C. HR Templates

    D. Approvals

  • Question 76:

    What is the purpose of the Owning Group field on the HR Template?

    A. They approve the Template to be published.

    B. They own the Lifecycle Event.

    C. They manage updates to the Template.

    D. HR Cases are assigned to the Owning Group.

  • Question 77:

    Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?

    A. HR Profile > Setup

    B. HR Administration > Properties

    C. HR Administration > Setup

    D. HR Profiles > Properties

  • Question 78:

    How is the HR template associated with an HR service?

    A. On the HR service record

    B. On the Lifecycle Event Activity Set

    C. On the HR template record

    D. On the HR case

  • Question 79:

    If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?

    A. Add it to the HR Template

    B. Add it to the HR Service configuration

    C. All Knowledge bases are searched by default

    D. Add it to the Contextual Search configuration

  • Question 80:

    When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

    A. The Document field type on the PDF Template Mappings record

    B. The Preview value field on the PDF Template Mappings record

    C. The Mapping field on the PDF Template Mappings record

    D. The Document field on the PDF Template Mappings record

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