ServiceNow Human Resources Implementation CIS-HR Questions & Answers

• Question 21:

  In which Application Scope is the Lifecycle Events table contained?

  A. Human Resources: Core

  B. Human Resources: Lifecycle Events

  C. Human Resources: Integrations

  D. Human Resources: Service Portal

  Correct Answer: B

• Question 22:

  What settings define and track cross-scope access to applications?

  A. Access Controls

  B. Restricted Caller Access

  C. Access Restrictions

  D. Business Rules

  Correct Answer: B

• Question 23:

  What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?

  A. Filters

  B. User Groups

  C. HR Criteria

  D. User Criteria

  Correct Answer: D

• Question 24:

  What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?

  A. HR Manager [sn_hr_core.manager]

  B. HR Agent [sn_hr_core.agent]

  C. Core Admin [sn_core.admin]

  D. HR Admin [sn_hr_core.admin]

  Correct Answer: D

• Question 25:

  If you select Data type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible.

  What does it mean to select High for the Scale definition?

  A. It means a high score is bad

  B. It means a high score is good

  C. There is no option for Scale definition

  D. There is no option for High

  Correct Answer: B

• Question 26:

  Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?

  A. a digital signature

  B. a picture of the signature that is added to the document

  C. a digital key

  D. a digital certificate

  Correct Answer: B

• Question 27:

  If both the Knowledge Base and the KB article have no "Can Read" User Criteria, what role is required to read the article?

  A. HR Basic [sn_hr_core.basic]

  B. HR Manager [sn_hr_core.manager]

  C. No role is needed

  D. HR Admin [sn_hr_core.admin]

  Correct Answer: C

• Question 28:

  If the HR Administrator has only been given the HR Admin [sn_hr_core.admin] role, what additional role is necessary for them to configure all aspects of the Employee Document Management application?

  A. Employee Document Management Writer[sn_hr_ef.document_writer)

  B. Employee Document Management Reader[sn_hr_ef.document_reader]

  C. EF Admin [sn_hr_ef.admin] role

  D. No additional roles are needed

  Correct Answer: C

• Question 29:

  What defines the path the Case or HR Task will take when it is escalated?

  A. Assignment Rules

  B. Business Rules

  C. Matching Rules

  D. Escalation Rules

  Correct Answer: D

• Question 30:

  If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group?

  A. Performance Analytics Data Collector [pa_data_collector]

  B. Performance Analytics Administrator [pa_admin]

  C. Performance Analytics Threshold Admin [pa_threshold_admin]

  D. System Administrator [admin]

  Correct Answer: B