ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

• Question 21:

  When is the Record producer field needed on the HR Service record?

  A. When the HR professional will be creating Cases on behalf of the employee

  B. When you want the employee to request the HR Service from the Employee Service Center

  C. It is always a required field

  D. There is no Record producer held on the HR Service record

  Correct Answer: B

• Question 22:

  In which Application Scope is the Lifecycle Events table contained?

  A. Human Resources: Core

  B. Human Resources: Lifecycle Events

  C. Human Resources: Integrations

  D. Human Resources: Service Portal

  Correct Answer: B

• Question 23:

  What settings define and track cross-scope access to applications?

  A. Access Controls

  B. Restricted Caller Access

  C. Access Restrictions

  D. Business Rules

  Correct Answer: B

• Question 24:

  What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?

  A. Filters

  B. User Groups

  C. HR Criteria

  D. User Criteria

  Correct Answer: D

• Question 25:

  What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?

  A. HR Manager [sn_hr_core.manager]

  B. HR Agent [sn_hr_core.agent]

  C. Core Admin [sn_core.admin]

  D. HR Admin [sn_hr_core.admin]

  Correct Answer: D

• Question 26:

  If you select Data type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible.

  What does it mean to select High for the Scale definition?

  A. It means a high score is bad

  B. It means a high score is good

  C. There is no option for Scale definition

  D. There is no option for High

  Correct Answer: B

• Question 27:

  Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?

  A. a digital signature

  B. a picture of the signature that is added to the document

  C. a digital key

  D. a digital certificate

  Correct Answer: B

• Question 28:

  If both the Knowledge Base and the KB article have no "Can Read" User Criteria, what role is required to read the article?

  A. HR Basic [sn_hr_core.basic]

  B. HR Manager [sn_hr_core.manager]

  C. No role is needed

  D. HR Admin [sn_hr_core.admin]

  Correct Answer: C

• Question 29:

  If the HR Administrator has only been given the HR Admin [sn_hr_core.admin] role, what additional role is necessary for them to configure all aspects of the Employee Document Management application?

  A. Employee Document Management Writer[sn_hr_ef.document_writer)

  B. Employee Document Management Reader[sn_hr_ef.document_reader]

  C. EF Admin [sn_hr_ef.admin] role

  D. No additional roles are needed

  Correct Answer: C

• Question 30:

  HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)

  A. Change Layout

  B. Delete Content

  C. Modify Layout

  D. Add Content

  E. Add Layout

  Correct Answer: AD