ServiceNow CIS-HAM Online Practice Questions and Exam Preparation

ServiceNow CIS-HAM Online Questions & Answers

• Question 1:

  By default, what Quick links are available on the Hardware asset overview view? (Choose three.)

  A. Transfer orders
  B. Assets eligible for refresh by model category
  C. Asset requests
  D. Model normalization
  E. Asset count by model category
  F. Asset count by lifecycle state
  A. Transfer orders
  C. Asset requests
  E. Asset count by model category

• Question 2:

  Which of the following are valid substates of the Retired state? (Choose four.)

  A. Disposed
  B. Donated
  C. Vendor Credit
  D. Destroyed
  E. Pending Disposal
  F. Sold
  A. Disposed
  B. Donated
  C. Vendor Credit
  F. Sold

• Question 3:

  When should you retire an IT asset?

  A. At any point it is recommended by the HAM-defined asset policy
  B. At any point that it is recommended by your company-defined policies and procedures
  C. At any point it is recommended by the HAM-defined asset disposal procedure
  D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
  E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
  B. At any point that it is recommended by your company-defined policies and procedures

• Question 4:

  Any normalization that has occurred on a model can be reverted by using this feature.

  A. Normalizations cannot be reverted
  B. Rollback Normalization Business Rule
  C. Undo Normalization Scheduled Job
  D. Revert Normalization UI Action
  D. Revert Normalization UI Action

• Question 5:

  Which catalogs support the request and procurement process? (Choose three.)

  A. Product Catalog
  B. Vendor Catalog
  C. Asset Catalog
  D. Service Catalog
  E. Procurement Catalog
  A. Product Catalog
  B. Vendor Catalog
  D. Service Catalog

• Question 6:

  Which is NOT a component of a hardware asset's lifecycle?

  A. Dispose
  B. Request
  C. Consume
  D. Procure
  E. Receive
  C. Consume

• Question 7:

  What are ways to measure trustworthy data? (Choose four.)

  A. Sustainability
  B. Plausibility
  C. Credibility
  D. Dependability
  E. Transferability
  F. Reliability
  C. Credibility
  D. Dependability
  E. Transferability
  F. Reliability

• Question 8:

  Taxes paid at the time of purchase are what type of cost?

  A. Original Cost
  B. Operating Expense
  C. Operating Cost
  D. Capital Expense
  A. Original Cost

• Question 9:

  When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.

  Why?

  A. It indicates who should sign the document
  B. It indicates who generated the document
  C. It indicates the Opened for user
  D. It indicates who the document is about
  B. It indicates who generated the document

• Question 10:

  An asset record tracks which data that is NOT part of configuration management? (Choose three.)

  A. Lifecycle data
  B. Contractual data
  C. Financial data
  D. Logical data
  E. Operational data
  A. Lifecycle data
  B. Contractual data
  C. Financial data