ServiceNow CIS-Hardware Asset Management CIS-HAM Questions & Answers

• Question 1:

  What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

  A. Replacement parts

  B. Storage costs

  C. Maintenance agreements

  D. Warranty costs

  Correct Answer: AC

• Question 2:

  When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?

  A. Certificate of discharge

  B. Certificate of decommission

  C. Certificate of destruction

  D. Certificate of disposal

  E. Certificate of retirement

  Correct Answer: A

• Question 3:

  Which plugins for asset management functionality are inactive by default? (Choose three.)

  A. Expense Line

  B. Hardware Asset Management

  C. Procurement

  D. Depreciation

  E. Cost Management

  F. My Assets

  Correct Answer: ABD

• Question 4:

  When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

  A. The software allocations remain with the hardware asset and need to be reclaimed manually.

  B. The software allocations are automatically returned back into inventory.

  C. The software allocations are removed from the asset, but not returned to inventory.

  D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().

  E. The behavior is controlled by the configurable system property glide.ham.retire_sw().

  Correct Answer: A

• Question 5:

  With regard to Contract Management notifications, what is the most important contract dale to be aware of?

  A. Extend date

  B. Renew date

  C. Expire date

  D. Start date

  Correct Answer: D

• Question 6:

  What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

  A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

  B. Unrecognized data doesn't get sent to the ServiceNow Content Service

  C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted

  D. Customer doesn't receive Content Library updates

  Correct Answer: C

• Question 7:

  What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

  A. New hardware assets found by audits

  B. Hardware models up for end of life

  C. Hardware nearing end of warranty

  D. Active stock rules

  E. Open asset audits

  F. Requests that require sourcing

  Correct Answer: AEF

• Question 8:

  To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

  A. Name, Asset tracking unit, Model number

  B. Name, Manufacturer, Model number

  C. Asset tracking unit, Manufacturer, Model category

  D. Asset tracking unit, Manufacturer, Model number

  E. Name, Device type, Model category

  Correct Answer: C

• Question 9:

  What must exist before a consumable can be consumed? (Choose three.)

  A. A stock order record

  B. A model record

  C. A transfer order record

  D. A model category record

  E. A consumable record

  Correct Answer: BCE

• Question 10:

  What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

  A. Hardware asset disposal status

  B. New hardware assets found by audits

  C. Hardware assets disposed (YTD)

  D. Consumable models up for End of Life

  Correct Answer: AD