ServiceNow CIS-HAM Online Practice Questions and Exam Preparation

ServiceNow CIS-HAM Online Questions & Answers

• Question 1:

  Which of an organization's assets are managed using stockrooms?

  A. All available stock, consumable or not
  B. Just consumable assets
  C. All hardware and software assets
  D. All disposable assets
  A. All available stock, consumable or not

• Question 2:

  Which features are part of the ServiceNow Mobile App? (Choose two.)

  A. Provides end users visibility to their assigned hardware
  B. Enables reclamation of mobile devices
  C. Provides users visibility to their disposed consumables
  D. Enables end users to log incidents for their assigned assets
  A. Provides end users visibility to their assigned hardware
  D. Enables end users to log incidents for their assigned assets

• Question 3:

  Which plugins for asset management functionality are inactive by default? (Choose three.)

  A. Expense Line
  B. Hardware Asset Management
  C. Procurement
  D. Depreciation
  E. Cost Management
  F. My Assets
  B. Hardware Asset Management
  C. Procurement
  E. Cost Management

• Question 4:

  A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

  A. Manage its procurement, maintenance, or retirement
  B. Track its operational information
  C. Track its monetary value or costs
  D. Manage its associated license, warranty, or lease contracts
  E. Know its relationships to other assets in the CMDB
  A. Manage its procurement, maintenance, or retirement
  C. Track its monetary value or costs
  D. Manage its associated license, warranty, or lease contracts

• Question 5:

  What is the difference between ITAM personas and ITAM Roles? (Choose four.)

  A. A user may have multiple roles, but a single persona
  B. Roles control access to features in the product
  C. Personas represent types of users of the product
  D. Personas control access to features in the product
  E. Roles represent types of users of the product
  F. A user may have multiple roles and personas
  A. A user may have multiple roles, but a single persona
  B. Roles control access to features in the product
  C. Personas represent types of users of the product
  F. A user may have multiple roles and personas

• Question 6:

  For a model to be fully normalized, what must be added to the model record?

  A. Version
  B. Owner
  C. Manufacturer
  D. Model number
  D. Model number

• Question 7:

  What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

  A. Replacement parts
  B. Storage costs
  C. Maintenance agreements
  D. Warranty costs
  A. Replacement parts
  C. Maintenance agreements

• Question 8:

  When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

  A. Monthly
  B. Weekly
  C. Daily
  D. Quarterly
  C. Daily

• Question 9:

  What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

  A. New hardware assets found by audits
  B. Hardware models up for end of life
  C. Hardware nearing end of warranty
  D. Active stock rules
  E. Open asset audits
  F. Requests that require sourcing
  A. New hardware assets found by audits
  D. Active stock rules
  E. Open asset audits

• Question 10:

  Which are valid hardware model lifecycle phases? Choose 3 answers

  A. End of Subscription
  B. General Availability
  C. Upgrade
  D. End of Life
  E. Pre-release
  F. Beta
  B. General Availability
  D. End of Life
  E. Pre-release