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CIS-HAM Real Exam Questions

Certified Implementation Specialist - Hardware Asset Management

184 questions available · Page 1 of 19

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Question 1 Single choice

Which mobile app allows the user to conduct an inventory audit?

  1. A

    ServiceNow Agent mobile app

  2. B

    Mobile My Inventory

  3. C

    Mobile Hardware Asset Management

  4. D

    Mobile My Assets

  5. E

    ServiceNow Inventory mobile app

Show answer and explanation

Correct answer: A

Question 2 Single choice

What is the global standard for product recognition used during hardware model normalization?

  1. A

    IAPSO

  2. B

    UPC

  3. C

    UNSPSC

  4. D

    ECCMA

  5. E

    NIGP

Show answer and explanation

Correct answer: C

Question 3 Single choice

What is a requirement for sourcing a request from the requester's local stockroom?

  1. A

    The requested stock must be available in the local stockroom

  2. B

    The requested stock must be in transit from a vendor

  3. C

    The requested stock must be in transit from a remote stockroom

  4. D

    The requested stock must be available via transfer order from a remote stockroom

Show answer and explanation

Correct answer: A

Question 4 Single choice

Classes are represented as tables in the ServiceNow database.

Which is the base asset class?

  1. A

    cmdb_asset

  2. B

    alm_hardware

  3. C

    alm_asset

  4. D

    cmdb_hardware

Show answer and explanation

Correct answer: C

Question 5 Multiple choice

What core sets of data are required for effective IT asset management? Choose 4 answers

  1. A

    Manufacturers

  2. B

    Locations

  3. C

    Projects

  4. D

    Users

  5. E

    Models

  6. F

    Relationships

Show answer and explanation

Correct answers: A, B, D, E

Question 6 Multiple choice

What critical information should be tracked for your contracts? (Choose two.)

  1. A

    Who purchased the assets

  2. B

    What each contract costs

  3. C

    What needs to be cancelled

  4. D

    What assets each contract covers

Show answer and explanation

Correct answers: B, D

Question 7 Single choice

When a hardware asset is retired, what happens to any existing software allocations on that asset?

  1. A

    The software allocations are handled based upon the configuration of the system property
    glide.ham.retire_sw().

  2. B

    The software allocations are removed from the asset, but not returned to inventory.

  3. C

    The software allocations are automatically returned back into inventory.

  4. D

    The software allocations remain with the hardware asset and need to be reclaimed manually.

Show answer and explanation

Correct answer: A

Question 8 Single choice

You have just created a new hardware model record for a group of laptops you purchased.

When does normalization first run to normalize the record?

  1. A

    When the daily scheduled HAM ?Daily job runs

  2. B

    When the weekly scheduled HAM ?Normalization job runs

  3. C

    When you save the hardware model record

  4. D

    When you click the Normalize Hardware Model link under Related Links

Show answer and explanation

Correct answer: C

Question 9 Multiple choice

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard.

What are the potential causes of this? (Choose three.)

  1. A

    The hardware model content has not yet been downloaded from the Content Service

  2. B

    Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service

  3. C

    Your hardware model form contains a good model number, but a badly formatted model name

  4. D

    You have opted out of the ServiceNow Content Service

  5. E

    A normalization rule for the hardware model does not exist in the Content Service

Show answer and explanation

Correct answers: A, B, E

Question 10 Single choice

What field must an agent complete when resolving an Incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

  1. A

    Asset-CI Task Action

  2. B

    Asset Task Action

  3. C

    Asset Action

  4. D

    Asset and CI Action

Show answer and explanation

Correct answer: A