ServiceNow ServiceNow Certifications CIS-HAM Questions & Answers

• Question 61:

  Which catalog facilitates the ability to source from existing stock?

  A. Procurement Catalog

  B. Vendor Catalog

  C. Service Catalog

  D. Product Catalog

  Correct Answer: C

• Question 62:

  When transferring non-consumable assets between stockrooms, how must they be transferred?

  A. In sets of two items

  B. No more than 10% of the source stockroom's inventory

  C. As a single entity with a quantity of one

  D. In groups of ten items

  Correct Answer: C

• Question 63:

  When does hardware normalization run by default?

  A. On an hourly basis

  B. On a daily basis

  C. Every 12 hours

  D. Upon saving

  Correct Answer: D

• Question 64:

  When using the HAM application, what happens when you create a new transfer order line on a transfer order?

  A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom

  B. The transfer order line is automatically placed in a state of Ready for fulfilment

  C. A transfer order line task is automatically created to move the transfer order line from one stage to another

  D. A transfer order line task is automatically created to validate enough stock exists

  E. The asset(s) listed in the transfer order line are automatically readied for shipment

  Correct Answer: C

• Question 65:

  The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

  A. Mobile Asset Receiving

  B. Mobile My Assets

  C. Hardware Model Normalization

  D. Hardware Asset Dashboard

  E. Stockrooms

  F. Asset and Model Records

  G. Asset Inventory Audit

  Correct Answer: BFG

• Question 66:

  Once the content update adds hardware lifecycle data to your instance, can it be deleted?

  A. Yes, it can

  B. No, it cannot unless the lifecycle stage is EOL

  C. No, it cannot

  D. Yes, it can be deleted or deactivated

  Correct Answer: D

• Question 67:

  An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)

  A. 10 days before

  B. 1 week before

  C. 60 days before

  D. Day of expiration

  E. 90 days before

  F. 30 days before

  Correct Answer: ABEF

• Question 68:

  Which mobile app allows the user to conduct an inventory audit?

  A. ServiceNow Agent mobile app

  B. Mobile My Inventory

  C. Mobile Hardware Asset Management

  D. Mobile My Assets

  E. ServiceNow Inventory mobile app

  Correct Answer: A

• Question 69:

  Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

  A. Mobile Asset App

  B. Mobile App

  C. Mobile ITAM App

  D. Mobile Agent App

  Correct Answer: D

• Question 70:

  Under which condition does the Now Platform NOT create an asset automatically?

  A. Configuration normalization

  B. Enforced CI verification

  C. Data synching

  D. Data justification

  E. Model characterization

  Correct Answer: C