Exam Details

  • Exam Code
    :CIS-HAM
  • Exam Name
    :Certified Implementation Specialist - Hardware Asset Management
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :184 Q&As
  • Last Updated
    :May 25, 2025

ServiceNow ServiceNow Certifications CIS-HAM Questions & Answers

  • Question 31:

    What information should be tracked in an asset record? (Choose two.)

    A. Physical resources

    B. Financial information

    C. Operational details

    D. Contractual information

    E. Logical relationships

  • Question 32:

    What is the default state of a newly created asset?

    A. In use

    B. Consumed

    C. On order

    D. In stock

  • Question 33:

    What are baseline asset states? (Choose three.)

    A. In Stock

    B. Consumed

    C. Retired

    D. Duplicate

    E. Exported

  • Question 34:

    What hardware asset attribute should you track that is NOT part of a configuration item (CI)?

    A. IP address

    B. CPU

    C. Cost

    D. Operating system

    E. Memory

  • Question 35:

    Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?

    A. Name, Manufacturer, Model category

    B. Asset tracking unit, Manufacturer, Model number

    C. Name, Manufacturer, Model number

    D. Name, Asset tracking unit, Model number

    E. Asset tracking unit, Manufacturer, Model category

  • Question 36:

    A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

    A. Process CM Costs

    B. Process Rate Cards

    C. Process FM Costs

    D. Process Expense Lines

  • Question 37:

    Which of an organization's assets are managed using stockrooms?

    A. All available stock, consumable or not

    B. Just consumable assets

    C. All hardware and software assets

    D. All disposable assets

  • Question 38:

    What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

    A. cmdb_model_category

    B. alm_hardware

    C. No migration is required

    D. alm_asset

  • Question 39:

    When does an asset's lifecycle begin?

    A. When an asset request is fulfilled

    B. Upon the asset deployment

    C. When the asset is procured

    D. Upon the asset's request

  • Question 40:

    A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

    A. Manage its procurement, maintenance, or retirement

    B. Track its operational information

    C. Track its monetary value or costs

    D. Manage its associated license, warranty, or lease contracts

    E. Know its relationships to other assets in the CMDB

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