ServiceNow ServiceNow Certifications CIS-HAM Questions & Answers

• Question 41:

  What is the difference between ITAM personas and ITAM Roles? (Choose four.)

  A. A user may have multiple roles, but a single persona

  B. Roles control access to features in the product

  C. Personas represent types of users of the product

  D. Personas control access to features in the product

  E. Roles represent types of users of the product

  F. A user may have multiple roles and personas

  Correct Answer: BDEF

• Question 42:

  Which of the following are valid contract states during a contract's lifecycle? (Choose four.)

  A. Draft

  B. Canceled

  C. Renewed

  D. Extended

  E. Active

  F. Renegotiated

  G. Expired

  Correct Answer: BDFG

• Question 43:

  What are model records?

  A. Models are specific versions or various configurations of an asset

  B. Models are any computer, device, software or service in the CMDB

  C. Models directly associate configuration item (CI) classes with asset classes

  D. Models are anything capable of being owned or controlled to produce economic value

  Correct Answer: C

• Question 44:

  What is the global standard for product recognition used during hardware model normalization?

  A. IAPSO

  B. UPC

  C. UNSPSC

  D. ECCMA

  E. NIGP

  Correct Answer: C

• Question 45:

  Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)

  A. Create consumable asset

  B. Don't create assets

  C. Merge CI

  D. Leave to category

  E. Create assets

  Correct Answer: BDE

• Question 46:

  Which applications are required to perform a blind audit of your asset inventory?

  A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

  B. Hardware Asset Management (HAM) and Software Asset Management (SAM)

  C. ITSM Asset Management and ServiceNow My Assets mobile app

  D. ITSM Asset Management and ServiceNow Agent mobile app

  E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app

  Correct Answer: A

• Question 47:

  An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

  A. On order

  B. In use

  C. Awaiting delivery

  D. Pending transfer

  Correct Answer: C

• Question 48:

  You may adjust a contract when it is in which of the following states? (Choose two.)

  A. Active

  B. Extended

  C. Canceled

  D. Expired

  E. Renewed

  Correct Answer: CD

• Question 49:

  Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

  A. Asset tag

  B. Display name

  C. Model category

  D. Model number

  E. Asset tracking unit

  Correct Answer: C

• Question 50:

  A component is considered an IT asset when you want to: (Choose three.)

  A. Manage its procurement

  B. Know its relationships to a business service

  C. Track its operational information

  D. Track its incurred costs

  E. Manage its maintenance contracts

  Correct Answer: ADE