ServiceNow ServiceNow Certifications CIS-HAM Questions & Answers

• Question 51:

  What are the three types of catalogs in ServiceNow? (Choose three.)

  A. Product Catalog

  B. Consumable Catalog

  C. Asset Catalog

  D. Vendor Catalog

  E. Service Catalog

  Correct Answer: ACD

• Question 52:

  What is the default display name for an asset?

  A. An automatically generated combination of serial number and model category

  B. An automatically generated combination of asset tag and model

  C. An automatically generated combination of serial number and model

  D. An automatically generated combination of asset tag and model category

  Correct Answer: C

• Question 53:

  Configuration items (CIs) track what type of information? (Choose two.)

  A. Financial

  B. Operational

  C. Lifecycle

  D. Contractual

  E. Relationship

  Correct Answer: AC

• Question 54:

  What do certification filters define?

  A. The percentage of tasks required for the certification to be considered complete

  B. When the certification is performed

  C. The assets to be certified

  D. What fields are displayed for certification

  Correct Answer: D

• Question 55:

  What is the purpose of stock rules? (Choose two.)

  A. To automatically transfer assets when a low quantity threshold is detected in a stockroom

  B. To track stock orders from a vendor

  C. To send notifications when a low quantity threshold is detected in a stockroom

  D. To track stock movement between stockrooms

  E. To send notifications when a stock shipment arrives at a stockroom

  Correct Answer: AD

• Question 56:

  What plugin offers consistent, good, clean data for the company names of vendors or manufactures?

  A. Hardware Model Normalization (com.sn_hwnorm)

  B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)

  C. Outbound Tracking (com.glide.outbound_tracking)

  D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)

  Correct Answer: D

• Question 57:

  Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

  A. The hardware model content has not yet been downloaded from the Content Service

  B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service

  C. Your hardware model form contains a good model number, but a badly formatted model name

  D. You have opted out of the ServiceNow Content Service

  E. A normalization rule for the hardware model does not exist in the Content Service

  Correct Answer: ABD

• Question 58:

  When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

  A. You have opted out of the Content Service

  B. The content is not available from the Content Service

  C. Your model form contains a good Model number, but a bad model Name

  D. Something on your model form may be badly formatted

  E. The content has not been downloaded from the Content Service

  Correct Answer: CDE

• Question 59:

  Which of the following are valid substates of the Retired state? (Choose four.)

  A. Disposed

  B. Donated

  C. Vendor Credit

  D. Destroyed

  E. Pending Disposal

  F. Sold

  Correct Answer: ADEF

• Question 60:

  What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

  A. Asset and CI Action

  B. Asset-CI Task Action

  C. Asset Task Action

  D. Asset Action

  Correct Answer: B