ServiceNow ServiceNow Certifications CIS-HAM Questions & Answers

• Question 11:

  Which of the following are considered assets? (Choose three.)

  A. Facilities

  B. Contracts

  C. Hardware

  D. Software entitlements

  E. Software distributions

  Correct Answer: ADE

• Question 12:

  What is the process of restructuring data to maintain consistency?

  A. Integration

  B. Normalization

  C. Discovery

  D. Service Mapping

  Correct Answer: C

• Question 13:

  Which features are part of the ServiceNow Mobile App? (Choose two.)

  A. Provides end users visibility to their assigned hardware

  B. Enables reclamation of mobile devices

  C. Provides users visibility to their disposed consumables

  D. Enables end users to log incidents for their assigned assets

  Correct Answer: CD

• Question 14:

  Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?

  A. 110

  B. 180

  C. 63

  D. 90

  Correct Answer: C

• Question 15:

  Which is NOT a component of a hardware asset's lifecycle?

  A. Dispose

  B. Request

  C. Consume

  D. Procure

  E. Receive

  Correct Answer: C

• Question 16:

  What happens to the associated assets when you cancel a transfer order line on a transfer order?

  A. The asset(s) on the order line are released, but their state remains Pre-allocated

  B. The asset(s) on the order line are released and they can be attached to another transfer order

  C. All assets on the transfer order are released, but their state remains Pre-allocated

  D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment

  E. All assets on the transfer order are released and they can be attached to another transfer order

  Correct Answer: A

• Question 17:

  Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

  A. Revert normalization results

  B. Create and delete asset records

  C. Create purchase orders

  D. Create flows

  E. Import assets

  F. Add Service Catalog entries

  Correct Answer: ABDE

• Question 18:

  Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)

  A. Scanned

  B. Not found

  C. New

  D. Scanned and not expected

  E. Scanned and expected

  F. Expected and not found

  Correct Answer: ABEF

• Question 19:

  What are the three tiers of Lifecycle Management? (Choose three.)

  A. Know what you don't have

  B. Increase onboarding controls

  C. Know what you have

  D. Improve management controls

  E. Improve efficiency

  Correct Answer: ADE

• Question 20:

  When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?

  A. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.

  B. You expected 10 assets in your inventory and scanned these 10 assets during your audit.

  C. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.

  D. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.

  Correct Answer: C