ServiceNow ServiceNow Certifications CIS-HAM Questions & Answers

• Question 71:

  How often are the tabs in the Hardware Asset dashboard updated?

  A. Daily based on scheduled job

  B. Hourly

  C. In real time

  D. Every 15 minutes

  Correct Answer: A

• Question 72:

  What are the goals of IT asset management (ITAM)? (Choose four.)

  A. Optimize cost

  B. Provide decision support

  C. Improve productivity

  D. Provide financial reporting

  E. Improve operational usage

  F. Track logical relationships

  Correct Answer: ACDF

• Question 73:

  What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

  A. Lifecycle

  B. Device type

  C. Manufacturer

  D. Memory

  E. Asset tag

  F. Hardware model

  Correct Answer: BDEF

• Question 74:

  What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

  A. Transform mappings

  B. Mapping assist

  C. Normalization transformation

  D. Normalization mappings

  E. Transform normalization

  Correct Answer: C

• Question 75:

  During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

  A. Missing transform map

  B. Plugin issues

  C. Invalid transform map

  D. Missing data

  Correct Answer: A

• Question 76:

  When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

  A. No configuration is required: asset tasks automatically activate behind the scenes

  B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks

  C. Activate HAM and then re-run the scheduled FSM jobs

  D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

  Correct Answer: C

• Question 77:

  Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

  A. Integrates with business services via the Service Catalog from request through to disposal

  B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

  C. Provides input into, aligns with, and follows corporate governance

  D. Improves application privacy and security adherence

  E. Leverages Service Mapping to predict service impact

  Correct Answer: ACE

• Question 78:

  What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

  A. Help the asset manager generate reports

  B. Show the value from maintaining inventory

  C. Help the stock manager process transfer orders

  D. Show the value from bulk purchasing

  E. Help the asset manager process purchase orders

  Correct Answer: A

• Question 79:

  Which of the following are functions of the model category? (Choose two.)

  A. Model categories group consumables in the Product Catalog

  B. Model categories determine when to create assets from configuration items (Cls)

  C. Model categories group related assets in the Service Catalog

  D. Model categories provide the link between configuration management and asset management

  E. Model categories provide the link between procurement management and asset management

  Correct Answer: AE

• Question 80:

  During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?

  A. The model name is missing from the hardware model record.

  B. The model number is missing from the hardware model record.

  C. The model product is missing from the hardware model record.

  D. The model manufacturer is missing from the hardware model record.

  Correct Answer: C